TAE: How training and education can help you survive the nightmare that is Christmas Shopping
Rose Training discusses how a TAE Cert IV can help you be a winner at the supermarket checkout.
If those two words don’t instil a sense of fear into you, then congratulations. You are most probably a graduate of Rose Training Australia’s Cert IV TAE program. But for everyone else, we can just imagine how scared how are – very. Suddenly the shopping centre becomes a location for urban warfare, with everyone scrambling to get the best deals before stock runs out. Cafes are over flowing and supermarket aisles become a warped version of Tetrus as screeching trolleys are manoeuvred in front of everyone’s favourite section, festive themed chocolate (i.e pretty much the same as normal chocolate but ridiculously overpriced and the packaged in any one of the colours green, red, gold, blue or white). Did we mention overworked staff and crying, hungry children wherever you go? Deck the halls indeed.
In America, Black Friday shopping gives a new meaning to ‘shop till you drop’. This year, it was reported that one shopper shot a robber who had stolen a TV he just purchased. In another TV altercation, a man was doused in pepper spray when he attacked a police officer who was trying to resolve an argument about a TV. In Philadelphia, a woman used a stun gun on another shopper after a fight broke out. Other than asking the obvious question: WHY, we can also ask, how does a TAE Cert IV help you survive going to the local shopping centre and not being swallowed alive?
Well, Rose Training, as always is here to help.
Sometimes things don’t turn out the way you want when shopping. You may have gone out to buy shoes and a new shirt but came away with a trolley full of groceries instead. And that’s ok, because it’s important to be flexible! We can have an idea of what we want, but sometimes things get in the way of that and we end up with something else which isn’t exactly what we wanted in the first place but still pretty useful. Back in the office, someone who was meant to be looking after accounts may be off sick for a week….and there is no one else in your team who knows how to handle accounts! Whoops! Often in smaller teams, employees have specialised skills or qualities and if someone is away for a long period of time it can negatively affect the group as a whole. This is why cross training is important.
- What is cross training you ask? Well, it’s a way you can make your workplace more flexible. It is the process of training your people to work in many different roles or training them to work in something that is normally out of their scope of responsibility. So when there is a shortage, a person from the Marketing team trained in Accounts can easily take over another (or both) role(s), leading to a smoother and more efficient team with more overlapping skills and attributes. In the office you’ve always got to be prepared for scenarios where there is a staff shortage due to sickness or holidays. Indeed, your business may have a huge demand in one particular area and may need employees to work in that busy department for a while. While you might want someone who has the highly specialised skill of your original employee, cross training can help you to address your problems and over time the cross trained employees will deepen and expand their knowledge of their new skill. It’s definitely worth the investment of time and extra training.
- Going into your shopping adventure with a negative mind set is not going to do you, or anyone else you encounter at the shops, any good at all.
Similarly, having a negative outlook at work means that you are probably having a difficult time being creative, and find interactions with colleagues boring. Your productivity will probably go down too. A positive mindset means more work done, strengthened work relationships and a mind that is open and receptive to ideas. But how can you train ‘a positive mindset’? The Broaden and Build Theory states that a positive mindset does more than allow us to feel those immediate emotions of joy and happiness. Positive thinking actually helps with behaviour – it makes us more creative and curious. These long term behaviours can help companies and employees in making new, innovative plans and propositions, and can contribute to the overall well being of your employees at work. Stronger emotional skills lead to employees making better decisions under high pressure situations – what a skill you need to navigate your way through Christmas shopping!
As a trainer, you may ask yourself if multitasking actually works. In some cases while minor tasks can allow more multitasking, if you are working on something that’s a big deal (like an important TAE concept), not too great of an idea to be switching between tasks. Why? Multitasking can lead to work of low quality, reduces our ability to focus and isn’t a good way to manage our time. Time Management (we’ve written a few blogs on this topic) can help make the training room a more efficient place where you aren’t skipping from one activity to another to save time. While multitasking can seem attractive as an easy way out option of doing lots of activities at one time, if you want to deliver excellent training to your employees, it’s probably not the best thing to do. Similarly, you may find yourself multi tasking while doing the Christmas shopping, especially trying to juggle buying ingredients for dinner tonight and presents for your loved ones and friends. Stop! What’s more important to you? You may make some decisions you will later regret, (such as: maybe you shouldn’t have bought that horrible reindeer t-shirt for your sister-in-law). Multitasking at the shopping centre can lead to one frazzled, confused and stressed out shopper. Relax! Go get a coffee, and chill out. You have the world at your fingertips. Well at least until your free parking hours are used up.
Call Jessica now to discuss completing a Cert IV or Diploma at Rose Training! And check out our facebook page.