TAE Cert IV: Empathy in the training room
- February 25, 2016
- Posted by: Rose_TrainingOZ15
- Category: Rose Training Blog
Empathy is a very valuable and important trait that is often overlooked in the business of our professional work environments. But at Rose Training Australia, we believe empathy should be the foundation of every TAE Cert IV training experience. Empathy is what helps us form and maintain positive business relationships – where we appreciate, recognise and understand the emotions and circumstances of others. In the training context, being able to discern how someone else may be thinking or feeling is vital. With so many different students, with different skillsets, educational journeys and world views, it’s imperative that, as a trainer, you are able to put yourself in the shoes of the people you are training.
In this blog, we are going to take you through the basics of empathy in the TAE Cert IV training room.
What is empathy? Why is it important in TAE Cert IV?
Empathy is defined as “The ability to understand and share the feelings of another.” It’s described as a foundation “…for building bridges between individuals, understanding each others’ complex emotions, gaining a diverse perspective, and leveraging relationships for collaboration and progress.” An empathetic TAE Cert IV trainer is one that cares about their students and colleagues, rather than just caring about themselves or abiding strictly by their course outlines. Indeed, an empathetic trainer encourages students to be more motivated, inspired, ambitious and empathetic themselves. When TAE Cert IV trainers understand their students, or want to understand their students better, they are more equipped to handle and manage challenging events within the training room.
How should we be more empathetic in the TAE Cert IV training room?
Being empathetic, while often intuitive, is something we can definitely improve and hone. It’s a skill that should be mindfully worked on every day in the workplace. It’s actually sometimes quite challenging to be empathetic, and sometimes we confuse it with being sympathetic. Sympathy is seen as being compassionate about someone’s sadness or commiserations, but not necessarily ‘feeling what they feel’, or projecting yourself into their feelings so you understand them better.
To be a more empathetic TAE Cert IV trainer, work on being open-minded, attentive and understanding of others. Be open to their diverse range of backgrounds, experience and life stories. Be attentive to their concerns and queries – give them your undivided attention and really focus on what they are trying to achieve in the training room and use your skills to encourage and support them. And be understanding if things happen in the TAE Cert IV training room that are unforeseen, unexpected or not ideal. Empathy allows you to channel potential negative energy into something constructive, productive and positive.
If you want to know more about empathy in the TAE Cert IV training room, give us a call on 3038 3048 or talk to Jessica on LiveChat! While you are at it, why not ‘like’ us on Facebook and keep to up to date on what’s happening in the RTA office?