Our Policies (RTO Policies)

Assessment Appeal Policy

If a student is dissatisfied with a decision made in relation to an assessment item, he/she are required to notify their assessor in the first instance. Where appropriate the assessor may decide to re-assess the student to ensure a fair and equitable decision is gained. The assessor shall complete a written report regarding the re-assessment outlining the reasons why assessment was or was not granted.

If this is still not to the student’s satisfaction the student shall formally lodge an appeal by submitting a written letter outlining their reasons for the appeal. Appeals against an assessment will only be accepted for a period of 30 days following the day of the result being provided by the trainer. They shall lodge the formal appeal with the administration department.

Appeals should be lodged within 30 days of receiving the results in writing on an Assessment Appeal Form which can be accessed by contacting admin@rosetraining.com.au or at rosetraining.com.au. Students will be notified of the outcome within four weeks of the appeal being submitted.

Students will then be provided the option of activating the external appeals process if they are not satisfied with the outcome.

The appeal will follow the same process as a complaint and will be investigated by Chief Executive Officer. The student is required to notify the RTO if they wish to proceed with the external appeals process.

Grounds for Appeal

An application for appeal will be considered if a student:

• claims disadvantage due to the assessor/trainer unreasonably altering assessment requirements that were specified in the outline
• claims disadvantage due to the assessment requirements specified by the assessor/trainer being unreasonably applied to him or her
• claims a disadvantage due to the assessor/trainer not providing an assessment outline
• believes that an error has occurred in the document/outline of the assessmenttask
• claims that there is a discrepancy between assessment tasks – practical observation and the formal assessment

If the appeal for re-assessment is proven, where possible an alternative assessor will conduct the re-assessment of the student at a time that is mutually convenient.
Furthermore, for any appeals that extend beyond 60 calendar days a written notification to the complainant or appellant is provided explaining the reasons why more than 60 calendar days have been or will be required.

Throughout this time, regular updates will be provided in relation to progress of the matter.

Complaints Policy

Purpose

Rose Training Australia approaches and devises strategies for student complaints that ensures resolution occurs according to the following guiding principles:

• student complaint policy is easily accessible to students;
• it is provided at no cost, or at a reasonable cost, which encourages timely resolution of complaints;
• student complaints will be addressed as close as possible to the source of student dissatisfaction;
• complaints will be resolved expeditiously and with due regard for confidentiality, with accurate records kept for a minimum of five (5) years;
• the resolution of student complaints will be handled informally wherepossible;
• student complaint processes will promote the principles of natural justice and students will be treated equitably without discrimination or victimisation;
• the policy includes provision for independent internal investigation of complaints which remain unresolved;
• the policy includes provision for external review of decisions made following any internal investigation, and a mechanism for considering any recommendations arising from external review;
• effective, reciprocal communication and feedback will underpin the relationship between Rose Training Australia and the students (all policies are communicated to staffinvolved);
• complaints will be regarded by staff as valuable input to the continuous improvement of programmes, policies, procedures and services, and monitored and acted upon accordingly;
• the policy is complete, unambiguous, is agreed to and by the Chief Executive Officer; and
• complaint procedures and the support available to students will be publicised to facilitate access to the complaint resolutionprocess.

The Academic and Non-Academic Complaint Policy is designed to facilitate confidential resolution of complaints for any student who believes they have been unfairly treated. Complaints may include, but is not limited to academic matters, discrimination, complaints related to conditions, teaching, facilities, and support services.

All students of Rose Training Australia or those seeking to enrol with Rose Training Australia are entitled to access the complaint procedures set out in this policy, regardless the student’s place of residence or the mode of study. This policy is published on the Institutes’ website at rosetraining.com.au as part of our Policies and Procedures.

This policy is communicated to staff through Rose Training Australia’s website, Handbooks and via the Trainer Induction or Support Staff Induction process. The Managers are responsible for the training of all staff in the application of the policy. The Director will email all staff any updated versions of the Complaints Policy.

All students of Rose Training Australia can use these procedures to submit a complaint about an academic or non-academic matter. Academic Complaint Procedures are for those grievances which relate to student progress, assessment, curriculum and awards.

Stage 1

In the first stage, complaints should be discussed with the person/s involved. However, if this is impracticable, complainants should communicate with one of the staff members listed (a) through (c) below. Students or people seeking to enrol may take the complaint to any of the following depending on the nature of the complaint, i.e. academic or non- academic: (a) Trainer; or (b) Administration Officer, or (c) Compliance Manager. The complaint must be dealt with in a reasonable time; every effort is made to ensure this is within fourteen (14) days of receipt of the complaint. This arrangement is free of charge.

The complaint is recorded within the Student Information System (AMMONITE) upon receipt using the descriptor “Complaint”. A brief note as to what was received, and to whom this was provided to must be noted by the receiver of the complaint. The staff member handling the complaint must record all of the relevant information and outcome within the designated section of the Student Information System.

Stage 2

The second stage of the process at which a complaint is addressed is as follows:

If unsatisfied with the response to the complaint or the time taken to resolve the matter at Stage 1, the complainant may submit the complaint in writing to the Chief Executive Officer who will deal with the complaint within a reasonable time, normally within 30 days of receipt of the complaint. This arrangement is free of charge.

Stage 3

The third stage of the process at which a complaint is addressed is as follows: If not satisfied with a decision of the Director, the complainant may request that the matter be dealt with through an external dispute resolution process by the person/body appointed by the provider for that purpose.

External Complaints

If no mutually acceptable resolution can be found or a student is still dissatisfied with the decision made, they may wish to escalate the matter by contacting the Australian Skills Quality Authority (ASQA) by completing the online complaint form.

Alternatively, the complainant may wish to lodge a complaint or seek further advice by contacting the National Training Complaints Hotline on: 13 38 73.

The maximum timeframe for the processing of written complaints from the date of receipt from the student to the referral to an external mediator, if required, is fourteen (14) days. Should the matter continue to be unresolved after external mediation, the mediator will provide the complainant with information about appropriate bodies to which they can lodge their complaint.

If the external dispute resolution body chosen by the complainant makes recommendations in relation to a grievance they have reviewed, the person in charge of the external dispute resolution process chosen will forward those recommendations to the Chief Executive Officer within 14 days who will ensure that the recommendations are implemented within 14 days of receipt of said recommendations.

The procedures set out in this document do not replace or modify procedures or any other responsibilities, which may arise under other VET provider policies or under statute or any other law. There are no aspects in the Institutes’ policy negates the complainant of the option to take action under Australian Consumer Protection laws or other legal remedies where the complaint is in the form of a financial dispute. This applies to all students.

At no time during three stages of the investigation will the complainant and respondent be victimised or discriminated against in any way shape or form. The policy as described will be adhered to at all times.
Students or people seeking to enrol (claimants) in any course of study at the Rose Training Australia and those staff acting on behalf of the Rose Training Australia (respondent) have the right to be accompanied, assisted or represented by a third person (such as a family member, friend, counsellor or other professional support person) if they so desire.

At all stages of the process, reasons and a full explanation in writing for decisions and actions taken as part of the procedures must be given if so requested by the complainant and/or respondent. Records of all grievances and applications for review of decisions must be kept and be accessible to all interested parties for a period of seven (7) years. Records of complaints and their outcomes will be kept strictly confidential and filed in a separate file (not kept on the student or staff file) and stored in the office of the Chief Executive Officer for a period of 7 years. Parties to the complaint will be allowed supervised access to these records. A formal request for access must be made in writing to the Chief Executive Officer.

This will be processed, and a meeting time arranged within fourteen (14) days of receipt of the formal written request.

Where a student complaint remains unresolved at internal level and is taken to stage three (3) external mediation, the Chief Executive Officer will consider any recommendations made by the external mediator.

When appropriate these recommendations will be incorporated into the Institutes’ policies and procedures for implementation ensuring the continuous improvement of service and quality education to our students.

Defer, Withdrawal, Extensions or Cancellation Purpose

Purpose

Rose Training Australia recognised that they have a duty of care to each student, as there might be a case of where a student will need to defer or withdrawn from their course. The company has a responsibility to ensure that all student enrolment and course progression is monitored, therefore if a student does not actively maintain contact with their Trainer for a period of four weeks, Rose Training Australia will implement the Intervention Strategy in line with the Student Progress and Intervention Policy.

Under certain limited circumstances, a student’s enrolment may be deferred for compassionate or compelling circumstances;

• Deferment – means to delay or put on hold the course.
• Withdrawal – means the student has applied to end their enrolment during acourse.
• Cancellation – means termination of enrolment in a course by the Institute.

Deferment or withdrawal by a student

Students who wish to defer or withdraw from their course can apply to do so in writing to admin@rosetraining.com.au. The reasons for deferment will need to be on the grounds of compassionate or compelling circumstances.

Compassionate or compelling circumstances include:

• Serious injury or illness supported by a medical certificate which states that the student was or will be unable to attend classes (and for how long)
• Bereavement of close family members such as parents orgrandparents
• Traumatic experiences such as the being a victim of, being involved in, or witnessing, a serious crime
• Unexpected severe illness or death of a family member (supported by medical certificate which states the student was unable to attend classes)
• The student is involved in custody proceedings for their child (statutory declaration witnessed by a Justice of the Peace required
• The student or accompanying family member has an acute medical condition requiring treatment (supporting documentation required)
• The student has been involved in legal proceedings where the timing is beyond the student’s control (supporting documentation required)
• The student is pregnant (supported by relevantdocumentation)
• Witnessing or being the victim of a serious crime (supported by police or psychologists’ reports)

Supporting Documents

To support an application for deferment or withdrawal, the student must provide supporting documents. Supporting documents include medical certificates, death certificates, police reports, psychologist’s reports and any other relevant documents.

Extension by a student

Students who wish to extend their course can apply to do so in writing to admin@rosetraining.com.au. The reasons for extension will need to be on the grounds of compassionate or compelling circumstances.

Compassionate or compelling circumstances include:

• Serious injury or illness supported by a medical certificate which states that the student was or will be unable to attend classes (and for how long)
• Bereavement of close family members such as parents orgrandparents
• Traumatic experiences such as the being a victim of, being involved in, or witnessing, a serious crime
• Unexpected severe illness or death of a family member (supported by medical certificate which states the student was unable to attend classes)
• The student is involved in custody proceedings for their child (statutory declaration witnessed by a Justice of the Peace required
• The student or accompanying family member has an acute medical condition requiring treatment (supporting documentation required)
• The student has been involved in legal proceedings where the timing is beyond the student’s control (supporting documentation required)
• The student is pregnant (supported by relevantdocumentation)
• Witnessing or being the victim of a serious crime (supported by police or psychologists’ reports)

Supporting Documents

To support an application for extension, the student must provide supporting documents. Supporting documents include medical certificates, death certificates, police reports, psychologist’s reports and any other relevant documents.

An extension form will need to be filled out along with the payment of the extension.

Payments for extensions are paid on a monthly basis. These costs are available from administration.

Maximum of 3-month extension at a time.

You will need to show progression through your course to apply for an extension.

Procedure of Deferral of Studies INITIATED by student:

• Student applies for a deferral of studies by filling Request to Defer or Withdraw form, available from Administration
• Student returns completed Request to Defer or Withdraw form to Administration with supporting evidence.
• Student is advised that they will need to have a meeting with the Trainer
• Trainer records an application for a deferral of enrolment in the student’s file on AMMONITE and notifies Administration team
• Administration team informs the student and trainer of the outcome and updates Ammonite accordingly

Cancellation by Rose Training Australia

The Institute may cancel the enrolment of a student if the student:

• Is in breach of a condition of ongoingenrolment
• Has been in breach of the Code ofConduct
• Is assessed by the Trainer or Chief Executive Officer as providing a threat to the well-being of other students orstaff
• Is assessed as behaving in a way such as to constitute serious misconduct
• Fails to meet the requirements of the Student Progress and Intervention Policy

Procedure of cancellation by the Institute:

• The Administration team will be notified by the trainer of students that they have not had successful contact with for a period of twelve weeks (using the ‘Enrolment -Cancellation’ note in Ammonite which is emailed to the administration team)
• The Administration team will cancel the student enrolment notifying both the student and trainer in writing
• Where necessary a Record of Results will be issued in line with the Institutes Issuance Policy All documentation and information to be recorded on the student’s profile on AMMONITE

Right to Appeal

All students have the right to access our complaints and appeal policy and procedure. Student will be given 20 working days to access internal complaints and appeals process. The 20 working days begins from the date specified in any letters that are sent to students.

If an appeal is lodged, the Institute will maintain the student’s enrolment until the internal appeals process is complete.

Procedure of cancellation by the Institute:

• The Administration team will be notified by the trainer of students that they have not had successful contact with for a period of twelve weeks (using the ‘Enrolment -Cancellation’ note in Ammonite which is emailed to the administration team)
• The Administration team will cancel the student enrolment notifying both the student and trainer in writing
• Where necessary a Record of Results will be issued in line with the Institutes Issuance Policy

All documentation and information to be recorded on the student’s profile on AMMONITE

Financial Management and Refunds Policy

Purpose

Rose Training Australia are committed to meeting all of the financial requirements of the Standards and requirements for registration and will comply with requests and report on financial activity and status as required within our budgetary constraints.

Information for students

To ensure that all students are properly informed of any financial matter and can make informed choices relating to their chosen course, Rose Training Australia directs the Student to information prior to enrolment including a Course Fee and Enrolment Agreement, Personalised Invoice, the Fee Schedule and this Financial Management and Refunds Policy.

Rose Training Australia provide the following information to students in the Student Handbook, and will provide the same information on the website:

• what is included in the total amount of all fees including course fees, administration fees, materials fees and any other charges – for each qualification (exact details will be provided to the student during the enrolment process).
• payment terms, including the timing and amount of fees to be paid and any non-refundable deposit/administration fee
• the fees and charges for additional services, including such items as issuance of a replacement qualification testamur and the options available to students who are deemed not yet competent on completion of training and assessment

Rose Training Australia describe (in the Student Handbook) the nature of the guarantee given to students regarding completing the training and/or assessment once the student has commenced study in their chosen qualification or course

Where the organisation collects student fees in advance it will comply with the following option for collecting student fees paid in advance:

• We accept the commercial definition of pre-paid as being payment for services not yet received. Recruitment and enrolment are part of services already received and upon payment of fees students are given full access to all course material. With these considerations Rose Training Australia has calculated that at no time has the student pre-paid more than the allowable limit.

Guarantee to students

Rose Training Australia strives to ensure that students services will be:

• Provided with due care and skill;
• Fit for the specified purpose; and
• Provided within a reasonable time.

Rose Training Australia ensures it uses an acceptable level of skill or technical knowledge and takes all necessary care to avoid loss or damage when providing course services.

Fees Policy

Cost of course and the fee structures are reviewed in response to market feedback, competitors pricing and the CPI.

Fee Schedule

The Fee Schedule is made available to prospective students on the Rose Training Australia website. This outlines in detail the cost of all offered courses for full fee-paying students and those entitled to government funding including both concessional and non-concessional rates at a unit level.

Information about fees and charges is to be made available to students before course commencement.

Invoice

Students will receive an invoice detailing all the fees, payment terms relating to their qualification including:

• Tuition fees on a per unit basis
• Enrolment/ administration fees including any payment terms
• Course and material fees
• Any other fees required to complete the qualification

Methods of Payment

Payments will be accepted via two options:

• A $200 booking fee paid prior to the course commencement date.

The balance to be paid on the first day of training. All payments can be made via bank deposit, credit card and Stripe (through our website).

OR

A Payment plan

For students wishing to use a payment plan, they can pay the balance of their course fees through FFA Paysmart and Certegy. These students will need to make application and provide the necessary paperwork to fulfil their obligations to meet the requirements of FFA Paysmart and Certegy.

Documenting Financial Records

Student’s fees and any refunds are recorded in Ammonite. Fees are only allocated as income when the student has enrolled and commenced their studies.

Issue of Client Receipts

Following payment in full for all invoiced items from students a receipt will be generated and provided to the student.

Refunds Policy

The tuition fees will be refunded only under the following circumstances as shown in the table below:

** A documented administrative fee of $50 will be charged for processing refunds.

Requests for refunds should be made in writing to admin@rosetraining.com.au with documented evidence of the reason for withdrawal. Eligible requests will be refunded within 28 day of receipt of the claim.

All refunds will include a statement explaining how the refund amount was calculated and will only be issued to the person who paid the tuition fees. For example, if an agent or parents paid the tuition fee, the money will only be refunded to either the agent or parents. This refund policy does not remove student’s rights to take further action under the Australian Consumer Protection Laws.

Refunds Due to Student Request / Hardship Application

You may experience extenuating circumstances that prevents you from attending scheduled course dates that may include but are not limited to illness, family or personal matters, or other reasons that are out of the ordinary.

Where evidence can be successfully provided to support your circumstances, course service fees may either be transferred to the next available course where applicable, or a refund of unused course fees will be issued.

This decision of assessing the extenuating circumstances rests with the ROSE TRAINING AUSTRALIA Chief Executive Officer and shall be assessed on a case by case situation.
Where delivery has commenced, course fees have been paid and you believe a special circumstance refund is warranted, you may apply for a refund using the Refund Application Form. This form is available from any relevant ROSE TRAINING AUSTRALIA representative and is also available by emailing admin@rosetraining.com.au.

Once completed, the Refund Application Form should be submitted to the Chief Executive Officer via email at admin@rosetraining.com.au or via post to the address as noted on this Course Fees and Enrolment Agreement.

Payment Default

If the student defaults on a payment, certificates will not be issued until the account is paid to date. This may mean making a ‘catch up payment’ for the missing amounts as well as any third-party fees.

Course fees must be paid in full for your last assignment to be marked, and for your certificate to be issued.

If your account remains unpaid, access to resources via your online learning platform may cease until the payments are brought up to date. Course extensions will also not be granted to Students that are behind in their payments.

Privacy Policy

Purpose

Rose Training Australia and all of its employees abide by the Privacy Act 1988 (Commonwealth) and keep all student information private. Rose Training Australia only collects relevant personal information that relates to a student’s training and takes all reasonable steps to protect private information from misuse, loss, unauthorised access, modification or disclosure including restricted access to electronic files, secure storage of paper files and back up of data.

Personal Information collected and held by Rose Training Australia may include:

• Student’s name
• The students Unique Student Identifier Number (USI)
• Current and previous addresses
• Residential and Citizenship Status
• Telephone numbers and email address
• Drivers licence number/Bank account details/Passport number
• Assessment results
• File notes

Rose Training Australia is required to be audited by ASQA in order to maintain registration. During this process their representatives may access students’ files.

Rose Training Australia will only disclose information about students to others on an “as needs” basis unless otherwise required by law. These people or organisations are:

• Student’s authorised representatives or legal advisors
• Credit providers for credit related functions such as the provision of account facilities Government and Statutory Authorities, where required by law, for example: the reporting of academicresults

Rose Training Australia will take all reasonable steps to ensure that any information we hold, use and where appropriate disclose to others about students is correct and current. The accuracy of this information depends largely upon students providing us with these details.

Student Responsibilities and Code of Conduct

Purpose

This policy outlines the rights, responsibilities and expected standard of behaviour for Rose Training Australia students.

In general, it is expected that as students of Rose Training Australia will:

• Be responsible for your learning program to achieve satisfactory progress
• Treat staff and fellow students courteously and with consideration at all times
• Maintain a reasonable standard of grooming, including appropriate standards of hygiene and clothing
• Take reasonable care of Rose Training Australia property, equipment, andfacilities
• Give accurate enrolment details
• Notify of any change in contact details
• Advise Rose Training Australia of any difficulties in enrolment and/ortraining
• Submit their own work
• Keep a copy of all work submitted

If you are unsure about the right thing to do in a given situation it is encouraged to seek advice from a staff member.
Penalties such as expulsion from the training course may be applied where students fail to conduct themselves in an appropriate manner. Further information on what is expected of students is listed below.

Students’ Rights

The RTO recognise that students have the right to:

• Expect the RTO to provide training of a high quality that recognises and appreciates their individual learning styles and needs Behave in an ethical and honest manner and not engage in any form of cheating
• Have access to all the RTO’s services regardless of educational background, gender, marital status, sexual preference, race, colour, pregnancy, national origin, ethnic or socio-economic background, physical or intellectual impairment, and religious or political affiliation; Behave in a way that does not impact on the ability of others to learn or feel safe in their learning environment or workplace
• Have their prior learning, acquired competencies, and experience appropriately recognised in determining their requirements for training and assessment; Behave in a way that maintains a clean and attractive environment for other students, staff, and visitors
• Be advised of the learning outcomes and prescribed assessment tasks for the training program of their choice prior to its commencement;
• Appeal for a review of the results of an assessment;
• Expect to achieve the published learning outcomes from their training program, if they, in turn, devote the necessary time and diligence to it;
• Learn from fully qualified, competent and diligent trainers who observe their responsibility to address students’ learning needs, assist them to achieve the course outcomes, and assess their students’ work fairly;
• Learn in an appropriately appointed, safe and clean learning environment, free of all forms of harassment and discrimination;
• Be treated with dignity and fairness;
• Expect the RTO to be ethical and open in their dealings, their communications and their advertising;
• Expect the RTO to observe their duty of care to them;
• Efficient handling of administrative matters including the processing of fees, concessions, refunds etc;
• Privacy and confidentiality, and secure storage of student records in accordance with the RTO’s policies, to the extent permitted by law.

Student Responsibilities

• Be respectful, courteous, honest, cooperative and prompt in your dealings withus. Use respectful language (for those students we’ve had in the past who swear constantly (not in an abusive way, they just use it as part of their everyday language)
• Behave in an ethical and honest manner and not engage in any form ofcheating
• Work with us to maintain an atmosphere and physical environment that encourages learning by treating other students, staff and the facilities with respect and consideration
• Behave in a way that does not impact on the ability of others to learn or feel safe in their learning environment or workplace
• Not smoke or be under the influence of alcohol or illegal drugs when on campus or when undertaking any learning related activities
• Behave in a way that maintains a clean and attractive environment for other students, staff, and visitors
• Be proactive in sourcing and reading the learning information available
• Respect the privacy of others
• Treat workplace learning opportunities and employers with respect, complying with all workplace requirements
• Take your learning seriously and strive to fulfill all courserequirements
• Respect the intellectual property associated with learning materials and comply with all copyright requirements
• Pay all fees within the required timeframe
• Refrain from using mobile phones and other electronicdevices that may disrupt a class
• Regularly attend all scheduled sessions as required

Breach of Conduct

A student breach of conduct occurs when a student behaves in a manner described below:

• Assaults, attempts to assault or threatens a person on the institute’spremises
• Acts contrary to equal opportunity practices of the institute which is committed to the prevention and elimination of discrimination
• Disobeys or disregards any lawful direction given by a staff member of theinstitute
• Acts dishonestly or unfairly in connection with an examination, test, assignment or other means of assessment conducted by the institute
• Engages in any conduct or activity prejudicial to the management and good governance of theInstitute
• Deliberately obstructs or attempts to deter any officer or employee of the institute in the performance of their duties
• Willfully damages or wrongfully deals with any instituteproperty
• Attends the institute whilst under the influence of alcohol or affected by drugs or possesses, uses or traffics a drug of addiction or dependence
• Carries or uses items such as firearms, knives, syringes etc. as aweapon
• Fails by or within the agreed required date or period to pay any fee or charge payable to the institute
• Fails to comply with OH and S regulations or willfully places another person in a position of risk or danger
• Fails to consistently and regularly attend scheduled classes and activities
• Constantly interrupts class time through the use or presence of mobile phones and pagers or other electronic devices
• Uses abusive language
• Fails to attend meetings called to discuss academic or courseprogress
• Fails to carry out actions or engage in activities agreed with the institute to maintain course or academic progress
• Fails to formally notify the institute of any absence of greater than two consecutive studydays

Principles to Be Applied in Dealing with Breaches of Conduct

The following Principles of Natural Justice will apply:

• All parties to a grievance should have the opportunity to put their case forward and have itconsidered
• Any allegation made against a student of the Institute should be made known to the individualconcerned
• All investigations and decisions should be made impartially
• Confidentiality is to be strictly maintained
• A student or friend/advocate of that student who is involved in disciplinary procedures is not to be victimised or discriminated against because of that involvement
• Resolution of behavioural problems is in the first instance to be attempted through discussion and mediation

Procedures Applied to A Breach of Conduct

If the matter is of a criminal nature or the conduct places the personal safety of other students or staff in a position of risk or danger or there is a real concern regarding willful damage or wrongful dealings of institute property, the police will be notified immediately.

In all other matters:

• Institute staff may use their own discretion as to when they deem it necessary to put the Student Code of Conduct in place
• Institute staff may direct a student to leave a classroom, activity or area of the institute for a breach of discipline which impacts on class learning or the performance of their duties
• An incident report must be written regarding the event, forwarded to the Chief Executive Officer, and placed on the student’s file
• The student will be given a copy of the Student Code of Conduct

Disciplinary Procedures

Behaviour contrary to the student code of conduct may result in a number of sanctions (penalties) that can be imposed on students including suspension, expulsion or other exclusions, and withholding results.

Rose Training Australia Pre-paid fees statement

ASQA’s User’s Guide to the Standards 2015 (Standards) provides the following definition for prepaid fees:

‘Prepaid fees’ (sometimes referred to as ‘fees collected in advance’) means fees that are collected before the relevant services have been provided. These include payments made at any time before, during or after the student enrols. Any payment received before a service is delivered is unearned revenue and is a liability that must be paid back, either through service delivery or as a refund.

Standards for Registered Training Organisations (RTOs) 2015 (Clause 7.3).

7.3 Where the RTO requires, either directly or through a third party, a prospective or current learner to prepay fees in excess of a total of $1500 (being the threshold prepaid fee amount), the RTO must meet the requirements set out in the Requirements for Fee Protection in Schedule 6.

We accept the commercial definition of pre-paid as being payment for services not yet received. Recruitment and enrolment are part of services already received and upon payment of fees students are given full access to all course material. With these considerations Rose Training Australia has calculated that at no time has the student pre-paid more than the allowable limit.

Rose Training Fee Schedule

Below you will find a copy of Rose Training Australia’s latest ASQA and AQTF Audit results.

Summary of ASQA audit information

Organisation details:

Organisation’s legal name: Gary Anthony Rose
Trading name’s: Rose Training Australia
RTO number: 31939
CRICOS number: n/a

AUDIT TEAM
Lead auditor: Emma Betts
Auditor/s: Anthony Barkey
Technical Adviser/s: n/a

AUDIT DETAILS
Application number/s: 1058862
Audit number/s: 1006345
Audit reason 1: Application – renewal
Audit reason 2: n/a
Audit reason 3: n/a
Activity type: Site visit
Address of site/s visited: Level 1, 345 Ann Street BRISBANE CITY QLD 4000 Date/s of audit: 16/09/2014
Organisation’s contact for audit: Gary Rose Principal / Chief Executive Officer admin@rosetraining.com.au 07 3038 3048
NVR standards audited Selected Standards for Continuing Registration: 15, 16, 17, 18, 20.2, 22.2, 22.3, 23.1, 24.1, 25

BACKGROUND
Gary Anthony Rose (T/A Rose Training Australia) has been operating as a registered training organisation since February 2009.

• There are no current partnering arrangements.
• The organisation has been operating from its current location for 12 months.  Delivery mode – face to face; some online delivery and limited delivery in the workplace. The organisation had previously been delivering offshore in Papua New Guinea but did not have current enrolments and RTO staff travelled offshore to conduct training and assessor.
• Clients are mainly off the street, general public students with a limited amount of corporate clients. The organisation has a small user choice contract (cleaning management) with very small enrolment numbers in cleaning operations.
• At the commencement of the audit, the organisation advised it wished to remove CPP20611 Certificate II in Cleaning Operations. Consequently, compliance was not considered for this qualification.

AUDIT FINDING FOLLOWING ANALYSIS OF RECTIFICATION EVIDENCE Audit finding following analysis of additional evidence provided on 07/09/2014: Compliant

AUDIT FINDING BY STANDARD

SNR 15 The NVR registered training organisation provides quality training and assessment across all of its operations, as follows:

15.1 The NVR registered training organisation collects, analyses, and acts on relevant data for continuous improvement of training and assessment. Original finding: Compliant Following rectification: n/a
15.2 Strategies for training and assessment meet the requirements of the relevant Training Package or VET accredited course and have been developed through effective consultation with industry.
Original finding: Not compliant Following rectification: Compliant
Reasons for finding of non-compliance: CHC42608 Certificate IV in Celebrancy
 The organisation’s assessment strategy for this qualification included simulated assessment tasks for the elective unit SIFFNL009A Plan and conduct a funeral ceremony. This unit does not allow for assessment of its practical aspects in a simulated environment. Discussions with the organisation determined the organisation would seek to amend its strategy to replace this unit. Prior to receipt of the audit of the audit report the organisation provided written advice it had determined it would remove the unit SIFFNL009A from its strategy for training and assessment and replace it with the unit BSBCMM401A Make a presentation. NOTE: Prior to receipt of the audit report the organisation provided an amended strategy for training and assessment that addressed all reported non-compliances. Consequently, no further evidence is required.
15.3 Staff, facilities, equipment and training and assessment materials used by the NVR registered training organisation are consistent with the requirements of the Training Package or VET accredited course and the NVR registered training organisation’s own training and assessment strategies and are developed through effective consultation with industry.
Original finding: Not audited Following rectification: Compliant
Reasons for finding of non-compliance:  The organisation provided advice prior to receipt of the audit report that it was replacing delivery of SIFFNL009A Plan and conduct a funeral ceremony with BSBCMM401A Make a presentation. Consequently, evidence was not sighted at audit the organisation has access to the necessary training resources to deliver the replacement unit of competency.  The organisation was identified as having non-compliances with SNRs 15.2 and 15.5. As a consequence, the organisation has not demonstrated compliance with the requirements of this Standard. NOTE: Prior to receipt of the audit report, the organisation provided training resources for BSBCMM401A, and evidence to rectify non-compliances identified in SNRs 15.2 and 15.5. Consequently, no further evidence is required.
15.4 Training and assessment is delivered by trainers and assessors who: (a) have the necessary training and assessment competencies as determined by the National Skills Standards Council or its successors; and Australian Skills Quality Authority Continuing registration audit report – Gary Anthony Rose Page 5 of 10 (b) have the relevant vocational competencies at least to the level being delivered or assessed; and (c) can demonstrate current industry skills directly relevant to the training/assessment being undertaken; and (d) continue to develop their vocational education and training (VET) knowledge and skills as well as their industry currency and trainer/assessor competence. Original finding: Compliant Following rectification: n/a
15.5 Assessment including Recognition of Prior Learning (RPL): (a) meets the requirements of the relevant Training Package or VET accredited course; and (b) is conducted in accordance with the principles of assessment and the rules of evidence; and (c) meets workplace and, where relevant, regulatory requirements; and (d) is systematically validated.
Original finding: Not compliant Following rectification: Compliant
Reasons for finding of non-compliance: CHC42608 Certificate IV in Celebrancy SIFFNL009A Plan and conduct a funeral ceremony  Analysis of the tools provided for the above listed unit identified that whilst all unit requirements had been addressed, all practical assessment had been designed for the simulated environment via role plays and scenarios. The critical aspects of evidence and context of assessment requirements did not allow for assessment to occur in the simulated environment. The review identified that these unit requirements were such that it was prohibitive of assessment for anyone not engaged in active work in the funeral services industry. NOTE: Prior to receipt of the audit report, the organisation provided an amended strategy for training and assessment removing this unit from its delivery and assessment package and replacing it with BSBCMM401A Make a presentation. The organisation also provided assessment tools and a mapping matrix that had been contextualised to assess this unit in a funeral and wedding ceremony context. The evidence provided rectified all identified non-compliances. Consequently, no further evidence is required.

SNR 16 The NVR registered training organisation adheres to principles of access and equity and maximises outcome for its clients, as follows:
16.1 The NVR registered training organisation establishes the needs of clients, and delivers services to meet these needs. Original finding: Compliant Following rectification: n/a
16.2 The NVR registered training organisation continuously improves client services by collecting, analysing and acting on relevant data. Original finding: Compliant Following rectification: n/a
16.3 Before clients enrol or enter into an agreement, the NVR registered training organisation informs them about the training, assessment and support services to be provided, and about their rights and obligations. Compliant Following rectification: n/a
16.4 Employers and other parties who contribute to each learner’s training and assessment are engaged in the development, delivery and monitoring of training and assessment. Original finding: Compliant Following rectification: n/a
16.5 Learners receive training, assessment and support services that meet their individual needs. Original finding: Compliant Following rectification: n/a
16.6 Learners have timely access to current and accurate records of their participation and progress. Original finding: Compliant Following rectification: n/a
16.7 The NVR registered training organisation provides appropriate mechanisms and services for learners to have complaints and appeals addressed efficiently and effectively. Original finding: Compliant Following rectification: n/a

SNR 17 Management systems are responsive to the needs of clients, staff and stakeholders, and the environment in which the NVR registered training organisation operates, as follows:

17.1 The NVR registered training organisation’s management of its operations ensures clients receive the services detailed in their agreement with the NVR registered training organisation. Original finding: Compliant Following rectification: n/a
17.2 The NVR registered training organisation uses a systematic and continuous improvement approach to the management of operations. Original finding: Compliant Following rectification: n/a
17.3 The NVR registered training organisation monitors training and/or assessment services provided on its behalf to ensure that it complies with all aspects of the VET Quality Framework. Original finding: Not audited Following rectification: n/a
17.4 The NVR registered training organisation manages records to ensure their accuracy and integrity. Original finding: Compliant Following rectification: n/a

SNR 18 The NVR registered training organisation has governance arrangements in place as follows:
18.1 The NVR registered training organisation’s Chief Executive must ensure that the NVR registered training organisation complies with the VET Quality Framework. This applies to all of the operations within the NVR registered training organisation’s scope of registration, as listed on the National Register. Original finding: Not compliant Following rectification: Compliant Reasons for finding of non-compliance:  The organisation was identified as being not compliant with SNRs 15.2, 15.3, 15.5, 20.2 and 22.2. As such, the Chief Executive had not ensured the NVR registered training organisation had complied with the VET Quality Framework. NOTE: Prior to receipt of the audit report, the organisation provided evidence to rectify all non-compliances. Consequently, no further evidence is required.
18.2 The NVR registered training organisation must also explicitly demonstrate how it ensures the decision making of senior management is informed by the experiences of its trainers and assessors. Original finding: Compliant Following rectification: n/a

SNR 19 Interactions with the National VET Regulator
19.1 The NVR registered training organisation must co-operate with the National VET Regulator: (a) in the conduct of audits and the monitoring of its operations; (b) by providing accurate and timely data relevant to measures of its performance; (c) by providing information about significant changes by its operations; (d) by providing information about significant changes to its ownership; and (e) in the retention, archiving, retrieval and transfer of records consistent with National VET Regulator’s requirements. Original finding: Not audited Following rectification: n/a

SNR 20 Compliance with legislation
20.1 The NVR registered training organisation must comply with relevant Commonwealth, State or Territory legislation and regulatory requirements relevant to its operations and its scope of registration. Original finding: Not audited Following rectification: n/a
20.2 The NVR registered training organisation must ensure that its staff and clients are fully informed of legislative and regulatory requirements that affect their duties or participation in vocational education and training. Original finding: Not compliant Following rectification: Compliant Reasons for finding of non-compliance:  Analysis of evidence provided for this Standard identified the organisation did not provide information to clients about the legislative and regulatory requirements that affect their participation in vocational education and training. NOTE: Prior to receipt of the audit report, the organisation provided evidence to rectify this non-compliance. Consequently, no further evidence is required.

SNR 21 Insurance
21.1 The NVR registered training organisation must hold public liability insurance throughout its registration period. Original finding: Not audited Following rectification: n/a

SNR 22 Financial management
22.1 The NVR registered training organisation must be able to demonstrate to the National VET Regulator, on request, that it is financially viable at all times during the period of its registration. Original finding: Not audited Following rectification: n/a
22.2 The NVR registered training organisation must provide the following fee information to each client: (a) the total amount of all fees including course fees, administration fees, materials fees and any other charges; (b) payment terms, including the timing and amount of fees to be paid and any nonrefundable deposit/administration fee; (c) the nature of the guarantee given by the NVR registered training organisation to complete the training and/or assessment once the student has commenced study in their chosen qualification or course; (d) the fees and charges for additional services, including such items as issuance of a replacement qualification testamur and the options available to students who are deemed not yet competent on completion of training and assessment; and (e) the organisation’s refund policy. Original finding: Not compliant Following rectification: Compliant Reasons for finding of non-compliance:  The organisation advised at audit that it does not charge for replacement testamurs. However, the fee information provided did not clearly articulate this. Further discussion with the organisation also identified that it was reconsidering this position. NOTE: Prior to receipt of the audit report, the organisation provided evidence to rectify this non-compliance. Consequently, no further evidence is required. 22.3 Where the NVR registered training organisation collects student fees in advance it must ensure it complies with one of the following acceptable options: (a) (Option 1) the NVR registered training organisation is administered by a State, Territory or Commonwealth government agency; (b) (Option 2) the NVR registered training organisation holds current membership of an approved Tuition Assurance Scheme; (c) (Option 3) the NVR registered training organisation may accept payment of no more than $1000 from each individual student prior to the commencement of the course. Following course commencement, the NVR registered training organisation may require payment of additional fees in advance from the student but only such that at any given time, the total amount required to be paid which is attributable to tuition or other services yet to be delivered to the student does not exceed $1,500; (d) (Option 4) the NVR registered training organisation holds an unconditional financial guarantee from a bank operating in Australia for no less than the full amount of funds held by the NVR registered training organisation which are prepayments from students (or future students) for tuition to be provided by the NVR registered training organisation to those students; or (e) (Option 5) the NVR registered training organisation has alternative fee protection measures of equal rigour approved by the National VET Regulator. Original finding: Compliant Following rectification: n/a

SNR 23 Certification, issuing and recognition of qualifications & statements of attainment
23.1 The NVR registered training organisation must issue to persons whom it has assessed as competent in accordance with the requirements of the Training Package or VET accredited course, a VET qualification or VET statement of attainment (as appropriate) that: (a) meets the Australian Qualifications Framework (AQF) requirements; (b) identifies the NVR registered training organisation by its national provider number from the National Register and (c) includes the NRT logo in accordance with its current conditions of use. Original finding: Compliant Following rectification: n/a
23.2 The NVR registered training organisation must recognise the AQF and VET qualifications and VET statements of attainment issued by any other RTO. Original finding: Not audited Following rectification: n/a
23.3 The NVR registered training organisation must retain client records of attainment of units of competency and qualifications for a period of 30 years. Original finding: Not audited Following rectification: n/a
23.4 The NVR registered training organisation must provide returns of its client records of attainment of units of competency and VET qualifications to the National VET Regulator on a regular basis, as determined by the National VET Regulator. [no requirements currently exist] This element was not audited.
23.5 The NVR registered training organisation must meet the requirements for implementation of a national unique student identifier. [no requirements currently exist] This element was not audited. SNR 24 Accuracy and integrity of marketing
24.1 The NVR registered training organisation must ensure its marketing and advertising of AQF and VET qualifications to prospective clients is ethical, accurate and consistent with its scope of registration. Original finding: Compliant Following rectification: n/a Australian Skills Quality Authority Continuing registration audit report – Gary Anthony Rose Page 10 of 10
24.2 The NVR registered training organisation must use the NRT logo only in accordance with its conditions of use. Original finding: Not audited Following rectification: n/a S

NR 25 Transition to Training Packages/expiry of VET accredited courses
25.1 The NVR registered training organisation must manage the transition from superseded Training Packages within 12 months of their publication on the National Register so that it delivers only currently endorsed Training Packages. Original finding: Compliant Following rectification: n/a
25.2 The NVR registered training organisation must manage the transition from superseded VET accredited courses so that it delivers only currently endorsed Training Packages or currently VET accredited courses. Original finding: Not audited Following rectification: n/a

For a printer friendly version, click AQTF Audit Results.

Summary of AQTF audit information

As a Pre-qualified Supplier under the User Choice 2010 – 2015 program, Rose Training Australia is required to publish audit information in relation to it’s compliance with the Australian Quality Training Framework (AQTF).

The User Choice program provides public funding paid directly to Pre-qualified Suppliers for the delivery of accredited entry-level training to eligible Apprentices and Trainees.

The AQTF is the national set of standards which assures nationally consistent, high-quality training and assessment services for the clients ofAustralia’s vocational education and training system.

An AQTF audit reviews evidence of an organisations’ compliance with the requirements of the AQTF Essential Conditions and Standards of Initial/Continuing Registration to confirm that it is achieving quality training and assessment outcomes.  The process also identifies opportunities for improvement on these outcomes.

This information is published to assist apprentices, trainees and their employers to make informed decisions regarding their selection of a Pre-qualified Supplier for the delivery of training and assessment services.

Explanatory notes:

Non-compliance with the AQTF means that requirements of the have not been met based on the evidence reviewed. Non-compliances are categorised as minor, significant or critical. For the purposes of the User Choice 2010 – 2015 program, only significant and Critical non-compliances need to be published

Minor:            No, or minor, adverse impact on learners with no serious breakdown of provision of quality training and assessment.

Significant:    Significant adverse impact on learners with insufficient focus on quality training and assessment outcomes.

Critical:          Critical adverse impact on learners with widespread or persistent dissatisfaction with services and outcomes.