Training and Assessment
Learners, employers and industry must have confidence in the integrity, currency and value of certification documents issued by RTOs, through high-quality training and assessment practices that:
• meet the requirements of training packages and VET accredited courses;
• is responsive to industry and learner needs; and
• is delivered by appropriately qualified trainers and assessors with the right support services, facilities and equipment.
Training and Assessment Policy
This Policy has been designed to ensure that all Assessors provide a consistent high standard of service and that the rights of all candidates are protected. It is the responsibility of Rose Training Australia’s internal monitoring process to ensure that those involved in conducting assessments comply and keep auditable records consistent with current approved quality processes.
Training and Assessment Strategies
Rose Training Australia have developed Training and Assessment Strategies (TAS) and practices, including the amount of training provided, that are consistent with the requirements of training packages and VET accredited courses and enable each learner to meet the requirements for each unit of competency or module in which they are enrolled.
The amount of training we provide to each learner is dependent on:
-the existing skills, knowledge and the experience of the learner
-the mode of delivery; and
-where a full qualification is not being delivered, the number of units and/or modules being delivered as a proportion of the full qualification.
For each qualification that we are registered to deliver, and consistent with its training and assessment strategies, we have sufficient:
-trainers and assessors to deliver the training and assessment;
-educational and support services to meet the needs of the learner cohort/s undertaking the training and assessment;
-learning resources to enable learners to meet the requirements for each unit of competency, and which are accessible to the learner regardless of location or mode of delivery; and
-facilities, whether physical or virtual, and equipment to accommodate and support the number of learners undertaking the training and assessment.
Course Trainer/s and Assessors
Rose Training Australia’s training and assessment is delivered ONLY by persons who have:
-vocational competencies at least to the level being delivered and assessed;
-current industry skills directly relevant to the training and assessment being provided
-current knowledge and skills in vocational training and learning that informs their training and assessment.
-current knowledge and skills in VET and ongoing professional development in VET
-certification as prescribed in the Standards for Registered Training Organisations (RTOs) 2015
Additionally, industry experts may also be involved in the assessment judgement, working alongside the trainer and/or assessor to conduct the assessment.
Blended Learning Model
Rose Training Australia uses a blended learning model, which may include you participating in:
-training provided in the classroom by our trainers
-workshops conducted by our trainers
-supported learning where you access resources and support provided on the Rose Training Australia Online student Portal
-training and assessment conducted by our trainers
The Training and Assessment Process
Welcome and Course Trainer/s Introduction
Once your enrolment is complete you will be assigned to a trainer or team who will contact you to introduce themselves and get you started on your studies. They will:
-explain that they are your trainers and that they will be able to assist you with any queries you have and will have weekly contact with you.
-explain that for the duration of the course they will be assisting you to complete the theory aspect of you training and assist with any questions or issues you might encounter.
-let you know their contact information and how to contact them (chat, mobile number, email/text messages)
-explain that you will receive weekly study support sessions to assist with your theory assessments and discuss your progression, this is a requirement for the course.
-agree on the best day/time to schedule your weekly study support session.
-ask some questions to get to know you such as:
–have you participated in any form of studies recently and if so what the course was?
–are you currently working at all?
–do you have reliable access to the internet and if not, discuss what other avenues can you use to access the Internet – e.g. Library, Campus Job Services Australia etc.
–Confirm with student they have received login details for Student Portal.
-discuss classes and confirm your availability for the next scheduled class (or arrange an individual meeting if required).
-Give you the opportunity to ask any questions
Training Resources – Student Portal
The Student Portal is where you will find all the resources and materials you will need to enable you to complete your assessment and units of study.
It is also where you will be able to ‘chat’ to your trainer/s.
You will receive and email with your password to access the Student Portal as well as a user guide to help you navigate your way around.
Study Support Sessions
When you receive contact from your trainer/s, you will agree on the best time to schedule your support session.
Your trainer/s will contact you at the agreed time either by phone, Skype, face-to-face or chat. You can also contact your trainer/s via phone, email or chat at any other time that you need assistance.
During your session your trainer/s will be able to help you with any questions you may have regarding the course materials or assessments. They will assess your progress and let you know how you are progressing in line with your agreed timeframe as outlined at enrolment (Course Fees and Enrolment Agreement).
These sessions are an important part of your training and you are required to take part as a condition of your enrolment.
If you are not able to attend a scheduled study support session please let your trainer/s know in advance.
Undertake Assessments
Assessment is the process of collecting evidence and making judgements as to whether competency has been achieved by each Student against the required performance criteria of a unit.
Assessment for each Learning Unit involves the use of a range of assessment methods, enabling the collection of evidence on which to assess whether a Student can perform competently and/or demonstrate the application of required knowledge after the given period of training.
To be awarded a qualification, you must satisfactorily complete all Assessments for all Units that are a mandatory part of that course.
You will be provided with full details of the assessment requirements and the process that will be used. You will be given sufficient time to enable you to prepare for and properly complete for the assessment.
Assessments must be completed within the agreed timeframe to ensure that you are progressing towards the completion of your qualification in a timely manner.
Assessment Methods
Assessment methods may be selected from the following range:
-Observation: Observation of someone performing a task or producing a product in accordance with a standardised performance criteria checklist benchmarked against the endorsed national industry standards. Observation is referred to as the act of gathering ‘direct’ evidence.
-Practical exercise (project) or task: The participant undertakes a task or exercise that demonstrates competency performed against the specified criteria, e.g. risk assessment or safety audit.
-Simulation/Role Play/Case Study: Simulations of workplace activities to gauge performance, e.g. emergency response.
-Knowledge Based Tests (written and/or oral questioning): Should be weighted at no more than 50% of the total assessment – for checking underpinning knowledge, problem solving and ability to identify similar situations for successful skills transfer and application. This method supplements other methods of assessment and is used to supplement more creditable work-task performance assessment methods.
-Portfolio: Provision of a collection of evidence and samples that prove competence against the specified criteria. This is particularly useful in a skills recognition process.
-Report: Used on or off the job to provide evidence of understanding in a particular context. Reports should be combined with oral or written questioning to validate understanding and authenticity of each participant’s work.
Submit Assessments
Students are encouraged to have their assessments completed and submitted in-line with the dates discussed and agreed upon at enrolment.
-In each unit/stage/cluster the student will complete a number of items of assessment that will be used to assess their level of achievement in this particular subject.
–In some cases, assessment items may need to be submitted in varying formats or file types (for example Word.doc, Video, MP3 format, Photos etc.), these can be attached and uploaded through the submission facility.
–Assessment submissions have been limited to 3 attempts per assessment, if your initial submission is deemed as incomplete or not yet satisfactory it will be returned to you along with your Assessment Feedback Form that outlines any areas that need further attention. If a student is not yet satisfactory in any learning outcome within the unit after 3 submissions a meeting will be arranged to discuss strategies to help you achieve competence in the areas identified.
–Hard Copy Assessments should be posted to Suite 17C/455 Brunswick St, Fortitude Valley QLD 4006, for the attention of your trainer or handed directly to your trainer. Students are required to obtain a receipt of postage from their preferred courier/postal service as proof of postage in case the item is not received. It is the student’s responsibility to create and keep a scan/photocopy of all assessments prior to submission.
Student Assessment Submission Forms
All assessments will need to be submitted using our Online Student Portal submission facility. This can be found at www.rosetrainingonline.com.au
For any hard copy assessments – a cover-sheet will be located at the back of the assessment workbook or an online cover sheet can be submitted.
For soft copy assessments submitted through the online submission facility (rosetrainingonline.com.au) a mandatory assessment cover-sheet will be completed during the submission process.
Assessment items submitted without a cover sheet which includes a student declaration will not be marked by an assessor until a:
-cover sheet is provided, this is provided online in the form of a Student Declaration.
-Students are responsible for ensuring they complete all sections of the Student Assessment Submission Form ensuring that they have signed and dated the Student Declaration.
-Where multiple files / assessment pieces exist, the student will need to ensure that each assessment item being submitted is listed within or attached to a signed and dated cover sheet.
-To safeguard against accidental loss of assignments, it is recommended that Students keep a copy of each assignment either soft copy (on computer) or a hard copy. In the event of loss occurring, the Student will be required to submit a new copy of the assignment concerned.
Cheating and Plagiarism – Student Declaration
Cheating is an attempt to benefit from another person’s work in order to achieve an outcome, for which the student has not produced the required work. Plagiarism is taking another person’s work/idea and representing it as the student’s own. This may result from deliberate and intentional copying of information.
Plagiarism may also be accidental and arise from a lack of knowledge or awareness. Sources which can be used for plagiarism include social media, books, magazines, TV, radio, newspapers, internet sites, photos, recordings, etc.
Cheating and plagiarism in any form is unacceptable and will be treated as an extremely serious matter. We have a duty to ensure that all participants in training courses understand what constitutes cheating and plagiarism, and to minimise the opportunity for this to happen
If you are found to have breached the cheating and plagiarism policy, you will be advised and provided with an opportunity to respond. You also may be asked to resubmit your work. Depending on the severity of the breach you may receive an automatic fail for that task/unit/course as relevant and may also be requested to leave the course.
Assessment Feedback
When you submit an assessment for the first time you will be sent confirmation that it has been received as well as a link to complete and Assessment Feedback Form.
As part of our best practice and continuous improvement program we would appreciate your feedback in relation to the assessment you have just submitted. Providing regular feedback ensures that we can consistently work towards improving our services and that your needs are met.
Results of Assessment
We aim to have you receive the results of your assessment with 21 days of your submission.
The possible results are:
-Satisfactory (S) – you have met the requirements of the assessment
-Not Yet Satisfactory (NYC) – you have not met the requirements of the assessment and will be asked to review and resubmit your assessment. You will be allowed 3 attempts per assessment to receive a satisfactory result.
-Fail – you have not met the requirements of the assessment within the allowed attempts or timeframe
You will be sent a Student Assessment Feedback and/or a Marking Checklist Form with information on the results of your assessment.
Resubmission
Where additional evidence is required before your trainer can consider you as competent in an Assessment Task, you will be required to resubmit all or part of the assessment. This may include:
-Verbal questioning
-Proving additional information
-In instances where all or the majority of an assessment may need to be resubmitted you will be contacted directly by your trainer.
If you are required to provide any additional written information you will receive an Assessment Resubmission Request via email. This email will include your Assessment Feedback along with the questions that you will need to resubmit.
Appeals
If you are dissatisfied with a decision made in relation to an assessment item, you are required to notify your assessor in the first instance. Where appropriate your assessor may decide to re-assess your submission. You will receive an email with the results of the reassessment and notes from the assessor.
If you are still not satisfied you may formally lodge an appeal by contacting the administration team at admin@rosetraining.com.au and requesting an Assessment Appeal Form.
-You must lodge a completed Assessment Appeal Form within of 30 days of receiving your results.
-You will be notified of the outcome within four weeks of the appeal being submitted.
If you remain unsatisfied with the result of your formal appeal you will be provided with the option of activating an external appeals process.
The appeal will follow the same process as a complaint and will be investigated by the CEO. The student is required to notify the RTO if they wish to proceed with the external appeals process.
Grounds for Appeal
An application for appeal will only be considered if a student:
-claims disadvantage due to the assessor/trainer unreasonably altering assessment requirements that were specified in the outline
-claims disadvantage due to the assessment requirements specified by the assessor/trainer being unreasonably applied to him or her
-claims a disadvantage due to the assessor/trainer not providing an assessment outline
-believes that an error has occurred in the document/outline of the assessment task
-claims that there is a discrepancy between assessment tasks – practical observation and the formal assessment
Unit Completion
Once the final assessment for a unit/cluster has been graded, your Course Co-ordinators will review all of the assessments that form part of the unit/cluster and update the unit/cluster status accordingly (recording the completion date).
You will be sent an update to your Student Portal.
Student Progress
In order to complete your qualification within the approved timeframes and in line with the dates agreed at enrolment, you must meet progress requirements as set out in Rose Training Australia Student Progress and Intervention Policy.
Your progress will be continually monitored by your trainer/s and recorded in the learning management system.
In order to achieve satisfactory course progress, you need to demonstrate competency in at least 50% of the first unit of study within 4 weeks of commencement of your course. Your Course Co-ordinators will work with you to ensure that you achieve this.
You must also maintain satisfactory contact with your trainer/s, which means being available for your scheduled study support sessions.
If you do not meet the course progress requirements, or if your trainer/s is not able to contact you for a period of 4 successive weeks without prior notification you may be placed on an Intervention Strategy.
Intervention Strategy
Rose Training Australia have adopted a three-stage intervention strategy:
Stage 1 – Monitoring Progress – 4 Weeks from commencement
-If student does not demonstrate competency in at least 50% of the first unit of study or they cannot be contacted for 4 successive weeks they may be provided with STAGE 1 Warning letter
Stage 2 – Review of Progress – 4 Weeks from issuance of Stage 1 Warning Letter
-If sufficient progress is made (50%) or contact has been made with the student the intervention contract may be cancelled.
-If insufficient progress is made, or the student cannot be contacted after 8 successive weeks the Intervention strategy may proceed and a STAGE 2 Warning Action letter will be sent to the student.
Stage 3 – Ongoing Support – 4 Weeks from issuance of Stage 2 Warning Action Letter
-If sufficient progress is made (50%) or contact has been made with the student the intervention contract may be cancelled.
-If insufficient progress, or the student cannot be contacted after 12 successive weeks a letter may be sent to the student detailing the intention to cancel the students’ enrolment in the course in line with the Defer, Withdrawal or Cancellation Policy
-Students have 20 days to respond. If no contact is made the students enrolment may be cancelled.
-N.B. An extension can be put in place in certain cases (but only if the student has made contact with the RTO)
