Our Policies (RTO Policies)

Welcome to our website (the “Site”).

We understand that privacy online is important to users of our Site, especially when conducting business.

This statement governs our privacy policies with respect to those users of the Site (“Visitors”) who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by Rose Training Australia (collectively, “Services”) (“Authorized Customers”).

“Personally Identifiable Information” refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.

What Personally Identifiable Information is collected? We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorized Customers: the names, addresses, phone numbers and email addresses of Authorized Customers, the nature and size of the business, and the nature and size of the advertising inventory that the Authorized Customer intends to purchase or sell.

What organizations are collecting the information? In addition to our direct collection of information, our third party service vendors (such as credit card companies, clearinghouses and banks) who may provide such services as credit, insurance, and escrow services may collect this information from our Visitors and authorized Customers. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them from Visitors and Authorized Customers. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.

How does the Site use Personally Identifiable Information? We use Personally Identifiable Information to customize the Site, to make appropriate service offerings, and to fulfill buying and selling requests on the Site. We may email Visitors and Authorized Customers about research or purchase and selling opportunities on the Site or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors and Authorized Customers in response to specific inquiries, or to provide requested information.

With whom may the information may be shared? Personally Identifiable Information about Authorized Customers may be shared with other Authorized Customers who wish to evaluate potential transactions with other Authorized Customers. We may share aggregated information about our Visitors, including the demographics of our Visitors and Authorized Customers, with our affiliated agencies and third party vendors. We also offer the opportunity to “opt out” of receiving information or being contacted by us or by any agency acting on our behalf.

How is Personally Identifiable Information stored? Personally Identifiable Information collected by Rose Training Australia is securely stored and is not accessible to third parties or employees of Rose Training Australia except for use as indicated above.

What choices are available to Visitors regarding collection, use and distribution of the information?
Visitors and Authorized Customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed.

Are Cookies Used on the Site? Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select. We also use Cookies for security purposes to protect our Authorized Customers. For example, if an Authorized Customer is logged on and the site is unused for more than 10 minutes, we will automatically log the Authorized Customer off.

How does Rose Training Australia use login information? Rose Training Australia uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyze trends, administer the Site, track a user’s movement and use, and gather broad demographic information.

What partners or service providers have access to Personally Identifiable Information from Visitors and/or Authorized Customers on the Site? Rose Training Australia has entered into and will continue to enter into partnerships and other affiliations with a number of vendors. Such vendors may have access to certain Personally Identifiable Information on a need to know basis for evaluating Authorized Customers for service eligibility. Our privacy policy does not cover their collection or use of this information.

Disclosure of Personally Identifiable Information to comply with law. We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorized Customers.

How does the Site keep Personally Identifiable Information secure? All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorized Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for any such occurrences.

How can Visitors correct any inaccuracies in Personally Identifiable Information? Visitors and Authorized Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by responding to emails as instructed.

Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site? We provide Visitors and Authorized Customers with a mechanism to delete Personally Identifiable Information from the Site’s database by responding to emails as instructed. However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.

What happens if the Privacy Policy Changes? We will let our Visitors and Authorized Customers know about changes to our privacy policy by posting such changes on the Site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Authorized Customer has previously requested not be disclosed, we will contact such Visitor or Authorized Customer to allow such Visitor or Authorized Customer to prevent such disclosure.

Links: This web site contains links to other web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.

Copyright Rose Training Australia, All rights reserved.

Unauthorized duplication or publication of any materials from this Site is expressly prohibited.

For face to face courses, students are requested to pay a non-refundable deposit of $200. This deposit secures their place in the course and can be transferred to another course if the student is unable to attend the nominated course for any reason. Where the course is cancelled or postponed due to insufficient numbers, the deposit will be refunded if the student cannot move to a different course.

The balance of course fees (or application to pay by direct debit instalments) must be finalised on or before the first day of training.

Refund applications made after a course has commenced must be made in writing (email is acceptable). Requests for refunds will be considered on a ‘case by case’ basis, however as a guideline will only be granted considered under certain circumstances.

Generally, no refund is available where:

• students withdraw after the commencement date of a face-to-face course (however, we will endeavour to provide you with other opportunities to complete the course at another time).
• a student is not granted RPL due to insufficient evidence of competency.
• online students withdraw after access to the system has been issued.
• distance education students withdraw after the course material has been dispatched.

Where a course is cancelled by Rose Training Australia after commencement, a full refund will be given.

While every effort is made to provide students with a quality training experience, it is acknowledged that from time to time a student may have a grievance about a process or assessment result.

The following process has been established for students who have a grievance or complaint:

1. In the first instance students are encouraged to deal with any issues directly with their trainer and endeavour to solve any problems immediately as they occur.
2. Failing this, the complainant will be required to complete a ‘Complaints and appeals’ The form can be submitted to their trainer, posted or emailed (see address details on the form).
3. The trainer will be asked for a written explanation of events or their perception of events.
4. The form will be passed on to the Training Manager, along with the trainer’s report.
5. A decision is determined by management, and the trainer will inform the complainant of that decision. If the complainant is not satisfied with the result determined by management, an independent person from another registered training organisation, and with separate scope of registration, will be brought into the decision making process.
6. If the complainant is still unsatisfied with the result, they will be directed to contact the associated industry skills council, or theNational Training Hotline on 13 38 73.

However, it is in the interest of all parties to resolve any issue long before it gets to this stage and staff of Rose Training Australia will make every endeavour to do so.

In most cases you can expect a resolution within ten working days.

Below you will find a copy of Rose Training Australia’s latest ASQA and AQTF Audit results.

Summary of ASQA audit information

Organisation details:

Organisation’s legal name: Gary Anthony Rose
Trading name’s: Rose Training Australia
RTO number: 31939
CRICOS number: n/a

AUDIT TEAM
Lead auditor: Emma Betts
Auditor/s: Anthony Barkey
Technical Adviser/s: n/a

AUDIT DETAILS
Application number/s: 1058862
Audit number/s: 1006345
Audit reason 1: Application – renewal
Audit reason 2: n/a
Audit reason 3: n/a
Activity type: Site visit
Address of site/s visited: Level 1, 345 Ann Street BRISBANE CITY QLD 4000 Date/s of audit: 16/09/2014
Organisation’s contact for audit: Gary Rose Principal / Chief Executive Officer admin@rosetraining.com.au 07 3038 3048
NVR standards audited Selected Standards for Continuing Registration: 15, 16, 17, 18, 20.2, 22.2, 22.3, 23.1, 24.1, 25

BACKGROUND
Gary Anthony Rose (T/A Rose Training Australia) has been operating as a registered training organisation since February 2009.

 There are no current partnering arrangements.
 The organisation has been operating from its current location for 12 months.  Delivery mode – face to face; some online delivery and limited delivery in the workplace. The organisation had previously been delivering offshore in Papua New Guinea but did not have current enrolments and RTO staff travelled offshore to conduct training and assessor.
 Clients are mainly off the street, general public students with a limited amount of corporate clients. The organisation has a small user choice contract (cleaning management) with very small enrolment numbers in cleaning operations.
 At the commencement of the audit, the organisation advised it wished to remove CPP20611 Certificate II in Cleaning Operations. Consequently, compliance was not considered for this qualification.

AUDIT FINDING FOLLOWING ANALYSIS OF RECTIFICATION EVIDENCE Audit finding following analysis of additional evidence provided on 07/09/2014: Compliant

AUDIT FINDING BY STANDARD

Standard                Original finding                Finding following rectification
SNR 15                     Not compliant                    Compliant
SNR 16                     Not audited                         n/a
SNR 17                     Not audited                         n/a
SNR 18                    Not compliant                    Compliant
SNR 21                    Not audited                          n/a
SNR 22                   Not compliant                     Compliant
SNR 23/AQF         Not audited                          n/a
SNR 24                   Compliant                             n/a
SNR 25                   Compliant                             n/a

SNR 15 The NVR registered training organisation provides quality training and assessment across all of its operations, as follows:

15.1 The NVR registered training organisation collects, analyses, and acts on relevant data for continuous improvement of training and assessment. Original finding: Compliant Following rectification: n/a
15.2 Strategies for training and assessment meet the requirements of the relevant Training Package or VET accredited course and have been developed through effective consultation with industry.
Original finding: Not compliant Following rectification: Compliant
Reasons for finding of non-compliance: CHC42608 Certificate IV in Celebrancy
 The organisation’s assessment strategy for this qualification included simulated assessment tasks for the elective unit SIFFNL009A Plan and conduct a funeral ceremony. This unit does not allow for assessment of its practical aspects in a simulated environment. Discussions with the organisation determined the organisation would seek to amend its strategy to replace this unit. Prior to receipt of the audit of the audit report the organisation provided written advice it had determined it would remove the unit SIFFNL009A from its strategy for training and assessment and replace it with the unit BSBCMM401A Make a presentation. NOTE: Prior to receipt of the audit report the organisation provided an amended strategy for training and assessment that addressed all reported non-compliances. Consequently, no further evidence is required.
15.3 Staff, facilities, equipment and training and assessment materials used by the NVR registered training organisation are consistent with the requirements of the Training Package or VET accredited course and the NVR registered training organisation’s own training and assessment strategies and are developed through effective consultation with industry.
Original finding: Not audited Following rectification: Compliant
Reasons for finding of non-compliance:  The organisation provided advice prior to receipt of the audit report that it was replacing delivery of SIFFNL009A Plan and conduct a funeral ceremony with BSBCMM401A Make a presentation. Consequently, evidence was not sighted at audit the organisation has access to the necessary training resources to deliver the replacement unit of competency.  The organisation was identified as having non-compliances with SNRs 15.2 and 15.5. As a consequence, the organisation has not demonstrated compliance with the requirements of this Standard. NOTE: Prior to receipt of the audit report, the organisation provided training resources for BSBCMM401A, and evidence to rectify non-compliances identified in SNRs 15.2 and 15.5. Consequently, no further evidence is required.
15.4 Training and assessment is delivered by trainers and assessors who: (a) have the necessary training and assessment competencies as determined by the National Skills Standards Council or its successors; and Australian Skills Quality Authority Continuing registration audit report – Gary Anthony Rose Page 5 of 10 (b) have the relevant vocational competencies at least to the level being delivered or assessed; and (c) can demonstrate current industry skills directly relevant to the training/assessment being undertaken; and (d) continue to develop their vocational education and training (VET) knowledge and skills as well as their industry currency and trainer/assessor competence. Original finding: Compliant Following rectification: n/a
15.5 Assessment including Recognition of Prior Learning (RPL): (a) meets the requirements of the relevant Training Package or VET accredited course; and (b) is conducted in accordance with the principles of assessment and the rules of evidence; and (c) meets workplace and, where relevant, regulatory requirements; and (d) is systematically validated.
Original finding: Not compliant Following rectification: Compliant
Reasons for finding of non-compliance: CHC42608 Certificate IV in Celebrancy SIFFNL009A Plan and conduct a funeral ceremony  Analysis of the tools provided for the above listed unit identified that whilst all unit requirements had been addressed, all practical assessment had been designed for the simulated environment via role plays and scenarios. The critical aspects of evidence and context of assessment requirements did not allow for assessment to occur in the simulated environment. The review identified that these unit requirements were such that it was prohibitive of assessment for anyone not engaged in active work in the funeral services industry. NOTE: Prior to receipt of the audit report, the organisation provided an amended strategy for training and assessment removing this unit from its delivery and assessment package and replacing it with BSBCMM401A Make a presentation. The organisation also provided assessment tools and a mapping matrix that had been contextualised to assess this unit in a funeral and wedding ceremony context. The evidence provided rectified all identified non-compliances. Consequently, no further evidence is required.

SNR 16 The NVR registered training organisation adheres to principles of access and equity and maximises outcome for its clients, as follows:
16.1 The NVR registered training organisation establishes the needs of clients, and delivers services to meet these needs. Original finding: Compliant Following rectification: n/a
16.2 The NVR registered training organisation continuously improves client services by collecting, analysing and acting on relevant data. Original finding: Compliant Following rectification: n/a
16.3 Before clients enrol or enter into an agreement, the NVR registered training organisation informs them about the training, assessment and support services to be provided, and about their rights and obligations. Compliant Following rectification: n/a
16.4 Employers and other parties who contribute to each learner’s training and assessment are engaged in the development, delivery and monitoring of training and assessment. Original finding: Compliant Following rectification: n/a
16.5 Learners receive training, assessment and support services that meet their individual needs. Original finding: Compliant Following rectification: n/a
16.6 Learners have timely access to current and accurate records of their participation and progress. Original finding: Compliant Following rectification: n/a
16.7 The NVR registered training organisation provides appropriate mechanisms and services for learners to have complaints and appeals addressed efficiently and effectively. Original finding: Compliant Following rectification: n/a

SNR 17 Management systems are responsive to the needs of clients, staff and stakeholders, and the environment in which the NVR registered training organisation operates, as follows:

17.1 The NVR registered training organisation’s management of its operations ensures clients receive the services detailed in their agreement with the NVR registered training organisation. Original finding: Compliant Following rectification: n/a
17.2 The NVR registered training organisation uses a systematic and continuous improvement approach to the management of operations. Original finding: Compliant Following rectification: n/a
17.3 The NVR registered training organisation monitors training and/or assessment services provided on its behalf to ensure that it complies with all aspects of the VET Quality Framework. Original finding: Not audited Following rectification: n/a
17.4 The NVR registered training organisation manages records to ensure their accuracy and integrity. Original finding: Compliant Following rectification: n/a

SNR 18 The NVR registered training organisation has governance arrangements in place as follows:
18.1 The NVR registered training organisation’s Chief Executive must ensure that the NVR registered training organisation complies with the VET Quality Framework. This applies to all of the operations within the NVR registered training organisation’s scope of registration, as listed on the National Register. Original finding: Not compliant Following rectification: Compliant Reasons for finding of non-compliance:  The organisation was identified as being not compliant with SNRs 15.2, 15.3, 15.5, 20.2 and 22.2. As such, the Chief Executive had not ensured the NVR registered training organisation had complied with the VET Quality Framework. NOTE: Prior to receipt of the audit report, the organisation provided evidence to rectify all non-compliances. Consequently, no further evidence is required.
18.2 The NVR registered training organisation must also explicitly demonstrate how it ensures the decision making of senior management is informed by the experiences of its trainers and assessors. Original finding: Compliant Following rectification: n/a

SNR 19 Interactions with the National VET Regulator
19.1 The NVR registered training organisation must co-operate with the National VET Regulator: (a) in the conduct of audits and the monitoring of its operations; (b) by providing accurate and timely data relevant to measures of its performance; (c) by providing information about significant changes by its operations; (d) by providing information about significant changes to its ownership; and (e) in the retention, archiving, retrieval and transfer of records consistent with National VET Regulator’s requirements. Original finding: Not audited Following rectification: n/a

SNR 20 Compliance with legislation
20.1 The NVR registered training organisation must comply with relevant Commonwealth, State or Territory legislation and regulatory requirements relevant to its operations and its scope of registration. Original finding: Not audited Following rectification: n/a
20.2 The NVR registered training organisation must ensure that its staff and clients are fully informed of legislative and regulatory requirements that affect their duties or participation in vocational education and training. Original finding: Not compliant Following rectification: Compliant Reasons for finding of non-compliance:  Analysis of evidence provided for this Standard identified the organisation did not provide information to clients about the legislative and regulatory requirements that affect their participation in vocational education and training. NOTE: Prior to receipt of the audit report, the organisation provided evidence to rectify this non-compliance. Consequently, no further evidence is required.

SNR 21 Insurance
21.1 The NVR registered training organisation must hold public liability insurance throughout its registration period. Original finding: Not audited Following rectification: n/a

SNR 22 Financial management
22.1 The NVR registered training organisation must be able to demonstrate to the National VET Regulator, on request, that it is financially viable at all times during the period of its registration. Original finding: Not audited Following rectification: n/a
22.2 The NVR registered training organisation must provide the following fee information to each client: (a) the total amount of all fees including course fees, administration fees, materials fees and any other charges; (b) payment terms, including the timing and amount of fees to be paid and any nonrefundable deposit/administration fee; (c) the nature of the guarantee given by the NVR registered training organisation to complete the training and/or assessment once the student has commenced study in their chosen qualification or course; (d) the fees and charges for additional services, including such items as issuance of a replacement qualification testamur and the options available to students who are deemed not yet competent on completion of training and assessment; and (e) the organisation’s refund policy. Original finding: Not compliant Following rectification: Compliant Reasons for finding of non-compliance:  The organisation advised at audit that it does not charge for replacement testamurs. However, the fee information provided did not clearly articulate this. Further discussion with the organisation also identified that it was reconsidering this position. NOTE: Prior to receipt of the audit report, the organisation provided evidence to rectify this non-compliance. Consequently, no further evidence is required. 22.3 Where the NVR registered training organisation collects student fees in advance it must ensure it complies with one of the following acceptable options: (a) (Option 1) the NVR registered training organisation is administered by a State, Territory or Commonwealth government agency; (b) (Option 2) the NVR registered training organisation holds current membership of an approved Tuition Assurance Scheme; (c) (Option 3) the NVR registered training organisation may accept payment of no more than $1000 from each individual student prior to the commencement of the course. Following course commencement, the NVR registered training organisation may require payment of additional fees in advance from the student but only such that at any given time, the total amount required to be paid which is attributable to tuition or other services yet to be delivered to the student does not exceed $1,500; (d) (Option 4) the NVR registered training organisation holds an unconditional financial guarantee from a bank operating in Australia for no less than the full amount of funds held by the NVR registered training organisation which are prepayments from students (or future students) for tuition to be provided by the NVR registered training organisation to those students; or (e) (Option 5) the NVR registered training organisation has alternative fee protection measures of equal rigour approved by the National VET Regulator. Original finding: Compliant Following rectification: n/a

SNR 23 Certification, issuing and recognition of qualifications & statements of attainment
23.1 The NVR registered training organisation must issue to persons whom it has assessed as competent in accordance with the requirements of the Training Package or VET accredited course, a VET qualification or VET statement of attainment (as appropriate) that: (a) meets the Australian Qualifications Framework (AQF) requirements; (b) identifies the NVR registered training organisation by its national provider number from the National Register and (c) includes the NRT logo in accordance with its current conditions of use. Original finding: Compliant Following rectification: n/a
23.2 The NVR registered training organisation must recognise the AQF and VET qualifications and VET statements of attainment issued by any other RTO. Original finding: Not audited Following rectification: n/a
23.3 The NVR registered training organisation must retain client records of attainment of units of competency and qualifications for a period of 30 years. Original finding: Not audited Following rectification: n/a
23.4 The NVR registered training organisation must provide returns of its client records of attainment of units of competency and VET qualifications to the National VET Regulator on a regular basis, as determined by the National VET Regulator. [no requirements currently exist] This element was not audited.
23.5 The NVR registered training organisation must meet the requirements for implementation of a national unique student identifier. [no requirements currently exist] This element was not audited. SNR 24 Accuracy and integrity of marketing
24.1 The NVR registered training organisation must ensure its marketing and advertising of AQF and VET qualifications to prospective clients is ethical, accurate and consistent with its scope of registration. Original finding: Compliant Following rectification: n/a Australian Skills Quality Authority Continuing registration audit report – Gary Anthony Rose Page 10 of 10
24.2 The NVR registered training organisation must use the NRT logo only in accordance with its conditions of use. Original finding: Not audited Following rectification: n/a S

NR 25 Transition to Training Packages/expiry of VET accredited courses
25.1 The NVR registered training organisation must manage the transition from superseded Training Packages within 12 months of their publication on the National Register so that it delivers only currently endorsed Training Packages. Original finding: Compliant Following rectification: n/a
25.2 The NVR registered training organisation must manage the transition from superseded VET accredited courses so that it delivers only currently endorsed Training Packages or currently VET accredited courses. Original finding: Not audited Following rectification: n/a

For a printer friendly version, click AQTF Audit Results.

Summary of AQTF audit information

As a Pre-qualified Supplier under the User Choice 2010 – 2015 program, Rose Training Australia is required to publish audit information in relation to it’s compliance with the Australian Quality Training Framework (AQTF).

The User Choice program provides public funding paid directly to Pre-qualified Suppliers for the delivery of accredited entry-level training to eligible Apprentices and Trainees.

The AQTF is the national set of standards which assures nationally consistent, high-quality training and assessment services for the clients ofAustralia’s vocational education and training system.

An AQTF audit reviews evidence of an organisations’ compliance with the requirements of the AQTF Essential Conditions and Standards of Initial/Continuing Registration to confirm that it is achieving quality training and assessment outcomes.  The process also identifies opportunities for improvement on these outcomes.

This information is published to assist apprentices, trainees and their employers to make informed decisions regarding their selection of a Pre-qualified Supplier for the delivery of training and assessment services.

Explanatory notes:

Non-compliance with the AQTF means that requirements of the have not been met based on the evidence reviewed. Non-compliances are categorised as minor, significant or critical. For the purposes of the User Choice 2010 – 2015 program, only significant and Critical non-compliances need to be published

Minor:            No, or minor, adverse impact on learners with no serious breakdown of provision of quality training and assessment.

Significant:    Significant adverse impact on learners with insufficient focus on quality training and assessment outcomes.

Critical:          Critical adverse impact on learners with widespread or persistent dissatisfaction with services and outcomes.