Our Policies (RTO Policies)

Fee Payment Policy

Course fees and student contribution amounts for the duration of your studies are advised prior to the commencement of any course of study. Should you exceed the agreed course duration, a course duration extension fee will apply. You can access our current Fee Schedule on our website.

You will be issued an invoice for all fees relating to your enrolment. Fees will be payable using one of the following instalment methods:

-Paying the full course fees up front

-Paying an agreed fee on a weekly, fortnightly or monthly basis via direct debit until the course fees are covered in full

-Paying Installments at predetermined times throughout the completion of the course

For any payment plan an agreement between Qualify Now nominated third party and the student will be put in place as part of the enrolment process.

Prepaid fees statement:

The Standards for Registered Training Organisations (RTOs) 2015:

7.3 Where the RTO requires, either directly or through a third party, a prospective or current learner to prepay fees in excess of a total of $1500 (being the threshold prepaid fee amount), the RTO must meet the requirements set out in the Requirements for Fee Protection in Schedule 6.

We accept the commercial definition of prepaid as being payment for services not yet received.  Recruitment and enrolment are part of services already received and upon payment of fees students are given full access to all course material.  With these considerations Rose Training Australia has calculated that when considering current courses being offered and current pricing, at no time has the student prepaid more than the allowable limit.

Rose Training Fee Schedule

Complaints Procedure

Rose Training Australia are responsible for ensuring that any students who are concerned about the conduct of the RTO and/or any of it trainer/s or staff are encouraged to attempt to resolve their concerns using this complaints procedure.

Informal Complaint

-The Student should first approach a team member and attempt to resolve the issue. The team member approached is to record this on your record.

-If the issue cannot be resolved successfully for all parties involved, the complaint will be raised to a formal complaint.

Formal Complaint

-You must present you concern in writing using the Compliments, Complaints or Concerns Form from the website, email or on request.

-Your complaint will be reviewed by Rose Training Australia Directors at an internal panel and if necessary, a meeting will be held with you and an optional support person.

-You will be advised of the outcome of the review, usually within 30 days.

-If you are not satisfied with the decision of the Directors you may request that the matter be dealt with through an external dispute resolution process by the person/body appointed by Rose Training Australia for that purpose.

External Complaints

If no mutually acceptable resolution can be found or a student is still dissatisfied with the decision made, they may wish to escalate the matter by contacting the Australian Skills Quality Authority (ASQA) by completing the online complaint form.

Alternatively, the complainant may wish to lodge a complaint or seek further advice by contacting the National Training Complaints Hotline on: 13 38 73.

All students of Rose Training Australia or those seeking to enrol in a VET course of study with Rose Training Australia are entitled to access the complaint procedures set out in the Complaints Policy, regardless the student’s place of residence or the mode of study. This policy is published in full on our websites at www.rosetraining.com.au along with our Compliments, Complaints and Concerns Form

We understand that there may be times where a student will need to defer or withdraw from their course enrolment. There are also occasions where Rose Training Australia will cancel a student’s enrolment in line with our Student Progress and Intervention Policy. Rose Training Australia

• Deferment – means to delay or put on hold the course.
• Withdrawal – means the student has applied to end their enrolment during a course.
• Cancellation – means termination of enrolment in a course by the Institute.

 

Request to Defer

If you wish to defer your enrolment for a period of time you should first discuss your request and reasons with your trainer/s.

You must complete a Request to Defer or Withdraw Form which can be obtained from your Course coordinators or admin@rosetraining.com.au

 

Deferment requests must have a set time frame and a return to study date and will only be granted on the grounds of compassionate or compelling circumstances such as:

• Serious injury or illness supported by a medical certificate which states that the student was or will be unable to attend classes (and for how long)
• Bereavement of close family members such as parents or grandparents
• Traumatic experiences such as being a victim of, being involved in, or witnessing, a serious crime
• Unexpected severe illness or death of a family member (supported by medical certificate which states the student was unable to attend classes)
• The student is involved in custody proceedings for their child (statutory declaration witnessed by a Justice of the Peace required
• The student or accompanying family member has an acute medical condition requiring treatment (supporting documentation required)
• The student has been involved in legal proceedings where the timing is beyond the student’s control (supporting documentation required)
• The student is pregnant (supported by relevant documentation)
• Witnessing or being the victim of a serious crime (supported by police or psychologists’ reports)

You will be advised of the outcome of your request and if granted provided with an updated SILP with an extended Training and Assessment Schedule.

Your trainer/s will contact you on your scheduled return to study date to recommence your training.

 

Request to Withdraw

If you wish to defer or withdraw from your enrolment in your qualification you should first discuss your request and reasons with your trainer/s.

You must complete a Request to Defer or Withdraw Form which can be obtained from your trainer/s or admin@rosetraining.com.au

You will need to return any Rose Training Australia resources including any learner guides, reference materials, text books or other items that you may have before your request can be approved.

Once you have completed and returned your Request to Defer or Withdraw Form and any resources you will be withdrawn from your course.

If you withdraw from your course before you have successfully completed all of the mandatory units/cluster, the course is considered incomplete and a qualification will NOT be issued. Instead you will be provided with a Statement of Attainment listing the units and their outcomes that you achieved up to the last day of your enrolment.

You will also receive a letter confirming your withdrawal from the qualification.

 

Request for Extension

Students who wish to extend their course can apply to do so in writing to admin@rosetraining.com.au. The reasons for extension will need to be on the grounds of compassionate or compelling circumstances.

Compassionate or compelling circumstances include:

• Serious injury or illness supported by a medical certificate which states that the student was or will be unable to attend classes (and for how long)
• Bereavement of close family members such as parents or grandparents
• Traumatic experiences such as the being a victim of, being involved in, or witnessing, a serious crime
• Unexpected severe illness or death of a family member (supported by medical certificate which states the student was unable to attend classes)
• The student is involved in custody proceedings for their child (statutory declaration witnessed by a Justice of the Peace required
• The student or accompanying family member has an acute medical condition requiring treatment (supporting documentation required)
• The student has been involved in legal proceedings where the timing is beyond the student’s control (supporting documentation required)
• The student is pregnant (supported by relevant documentation)
• Witnessing or being the victim of a serious crime (supported by police or psychologists’ reports)

 

Supporting Documents

To support an application for extension, the student must provide supporting documents. Supporting documents include medical certificates, death certificates, police reports, psychologist’s reports and any other relevant documents.

An extension form will need to be filled out along with the payment of the extension.

Payments for extensions are paid on a monthly basis($100*/month). These costs are available from administration.

Maximum of 3-month extension at a time.

You will need to show progression through your course to apply for an extension.

Procedure of Deferral of Studies INITIATED by student:

• Student applies for a deferral of studies by filling Request to Defer or Withdraw form, available from Administration
• Student returns completed Request to Defer or Withdraw form to Administration with supporting evidence.
• Student is advised that they will need to have a meeting with the Trainer
• Trainer records an application for a deferral of enrolment in the student’s file on AMMONITE and notifies Administration team
• Administration team informs the student and trainer of the outcome and updates Ammonite accordingly

 

Cancellation

Rose Training Australia may cancel the enrolment of a student if the student:

• Is in breach of a condition of ongoing enrolment
• Has been in breach of the Code of Conduct
• Is assessed by the Trainer or Chief Executive Officer as providing a threat to the well-being of other students or staff
• Is assessed as behaving in a way such as to constitute serious misconduct
• Fails to meet the requirements of the Student Progress and Intervention Policy
• Has made no progress or logged into the portal within last 2 months
• Has a pending invoice

If the cancellation is related to a breech or serious misconduct you will be contacted directly by a Director of Rose Training Australia and advised.

 

Right to Appeal

All students have the right to access our complaints and appeal policy and procedure. Student will be given 20 working days to access internal complaints and appeals process. The 20 working days begins from the date specified in any letters that are sent to students.

If an appeal is lodged, the Institute will maintain the student’s enrolment until the internal appeals process is complete.

The tuition fees will be refunded only under the following circumstances as shown in the table below:

General Refund Arrangements
Administration booking fee	Non-refundable
Withdrawal from all online courses after access to the system has been issued	No refund
Withdrawal from studies prior to confirmation of enrolment being provided.	100% course fees
Withdrawal within 48 hrs of receiving confirmation of enrolment	100% course fees less $200 administration booking fee
Withdrawal due to student unable to make specific course date	No Refund with option to move to another date
Withdrawal due to Rose Training cancelling course date	100% course fees refunded including administration booking fee
Withdrawal within 14 days from the agreed workshop start date.	No refund

Requests for refunds should be made in writing to admin@rosetraining.com.au with documented evidence of the reason for withdrawal. Eligible requests will be refunded within 28 day of receipt of the claim.

All refunds will include a statement explaining how the refund amount was calculated and will only be issued to the person who paid the tuition fees. For example, if an agent or parents paid the tuition fee, the money will only be refunded to either the agent or parents. This refund policy does not remove student’s rights to take further action under the Australian Consumer Protection Laws.

Payment Default

During enrolment, you can elect to pay for you course via a repayment plan. To be eligible for a repayment plan, students must complete a Direct Debit Service Agreement with Paysmart/Certegy and pay the required deposit, confirm set of fixed weekly or fortnightly amounts and agree to pay off the course within the set timeframe.

If you are on a payment, assessments will not be marked until the account is paid to date. This may mean making a ‘catch up payment’ for the missing amounts as well as any third party fees.

No student will be eligible to participate in webinars, tutorials or other related support if their account is not paid to date. Course fees must be paid in full for your last assignment to be marked, and for your certificate to be issued.

If your account remains unpaid, access to resources via the Student Portal may cease until the payments are brought up to date.

To reiterate: Rose Training Australia (Rose) allows the student full access to all resources upon enrolment. For students this means that they could, except for the assessment process, fully complete the course without further training support from Rose. (This is not encouraged.)

Privacy Policy

Rose Training Australia and all of its employees abide by the Privacy Act 1988 (Commonwealth) and keep all student information private. Rose Training Australia only collect relevant personal information that relates to a student’s training and takes all reasonable steps to protect private information from misuse, loss, unauthorised access, modification or disclosure including restricted access to electronic files, secure storage of paper files and back up of data. This policy is published in full on our websites at www.rosetraining.com.au.

Online photographic verification

Some courses offered by Rose Training require you to have and use a webcam to verify that you were the person who completed the online component of a course.

Should you enable this function, a series of photographs will be taken throughout the duration of each assessment task of your course.  If there are any irregularities with the photographs, for example, should there appear to be multiple people in the photo, a Rose trainer may contact you to verify that you have the required knowledge.

Webcam privacy

Some Rose training courses use webcam images to verify the identity of students conducting online training.  In these circumstances you will be informed of Rose Training’s intent to use their webcam for this purpose, and your consent will be required before it can be used.

These webcam images and video will only be used for verification and assessment purposes, and will never be released to any external agencies or entities, unless required to by law.

Change of RTO ownership

Where there is a change of RTO ownership, Rose Training Australia will ensure that the new organisation is provided with student results and other records in such a format that qualifications and statements of attainment can be retained, retrieved and reproduced as appropriate.

You will be advised of any change and what, if any, impact this will have on the student experience.

Rose Training Australia endeavours to provide individualised, professional support to each student. We are committed to providing equal opportunity and promoting inclusive practices by providing inclusive education services and learning environments that are free from discrimination, harassment and victimisation.

Rose Training Australia want to maximise your chance of successfully completing your training, so we have strategies in place to identify any support individual learners need prior to their enrolment and to provide access to that support throughout their training. This includes:

-Language, Literacy and Numeracy (LLN) support

-Dedicated trainers will be assigned to each student

-Student Learning Plans

-Flexible Training strategies

-Additional study support from your trainer/s

-Reasonable adjustments to assessments to ensure every student is provided with equal opportunities to successfully complete assessment tasks and achieve competency

-Special needs support

-Access to other mechanisms, such as assistance in using technology

-Information for students regarding access to welfare and guidance services.

For any matter outside of Rose Training Australia’s expertise or control, we will make every attempt to refer the student to the relevant agency or expert, any additional fees for these services will be incurred by the student at their sole discretion.

Student Declaration – as found in your online resources:

DECLARATION OF ACADEMIC INTEGRITY
A breach of academic integrity (cheating, collusion, plagiarism, falsification of data) seriously compromise student learning, the effectiveness of that learning, the assessment tool and the academic quality of the of Rose Training Australia’s awarded qualifications.  All such breaches are taken seriously and could result in penalties including failure in the course and exclusion from Rose Training Australia.

Students should be aware that the Rose Training Australia uses a number of safeguards to ensure the quality of student learning which may include text matching software. 

I acknowledge and agree that the examiner of this assessment item may, for the purpose of marking this assessment item:

• reproduce this assessment item and provide a copy to another Rose Training Australia staff member; and/
• may submit this assessment item to a text-matching service. This web-based service will retain a copy of this assessment item for checking the work of other students but will not reproduce it in any form.

Marks awarded within this assignment will be given for your own original work.  

I, hereby certify that:

• except where I have indicated, this assignment is my own work, based on my personal study and/or research.  
• I have acknowledged all materials and sources used in the preparation of this assignment
• I have not colluded with another student or person in the production of this assessment item unless group work is an expectation of the assessment item.
• I have not copied in part or in whole or otherwise plagiarised the work of other students and/or other persons.
• I haven’t made this piece of work available to another student without the permission of the trainer.

Providing this declaration falsely is considered a breach of academic integrity.

I have retained a copy of this assessment item for my own records.

 STUDENT CONSENT
At Rose Training Australia the use of assessment samples by training staff is encouraged to inform students’ understanding of the performance standards associated with learning and achievement in the course. A sample is to demonstrate learning, achievement and quality in relation to the intended learning outcomes for the course/unit. Assessment samples may be made available in a range of ways.  In order to collect assessment samples students are asked to consent, on every assessment item submitted, for their work, without disclosure of the contributor’s identity, to be used, and reproduced as an assessment exemplar for standard setting and moderation activities.

I acknowledge that for the purpose of standard setting and moderation activities the examiner of this assessment item may wish to store, reproduce, annotate, and communicate my work to others, including future students, without disclosure of my identity.

I consent to my Assessment Item, without disclosure of my personal details, being stored, reproduced, annotated and communicated within the Rose Training Australia’s learning environment.

 

Standards of Conduct

Marketing and Recruitment

It is Rose Training Australia’s responsibility to you to ensure you have all the information that you need to make an informed decision regarding your training and assessment needs.

We must provide clear and factual information, whether this is done directly (including through our website) or by a third party.

Training and Assessment

Learners, employers and industry must have confidence in the integrity, currency and value of certification documents issued by RTOs, through high-quality training and assessment practices that:

•             meet the requirements of training packages and VET accredited courses;

•             is responsive to industry and learner needs; and

•             is delivered by appropriately qualified trainers and assessors with the right support services, facilities and equipment.

Training and Assessment Policy

This Policy has been designed to ensure that all Assessors provide a consistent high standard of service and that the rights of all candidates are protected. It is the responsibility of Rose Training Australia’s internal monitoring process to ensure that those involved in conducting assessments comply and keep auditable records consistent with current approved quality processes.

Training and Assessment Strategies

Rose Training Australia have developed Training and Assessment Strategies (TAS) and practices, including the amount of training provided, that are consistent with the requirements of training packages and VET accredited courses and enable each learner to meet the requirements for each unit of competency or module in which they are enrolled.

The amount of training we provide to each learner is dependent on:

-the existing skills, knowledge and the experience of the learner

-the mode of delivery; and

-where a full qualification is not being delivered, the number of units and/or modules being delivered as a proportion of the full qualification.

For each qualification that we are registered to deliver, and consistent with its training and assessment strategies, we have sufficient:

-trainers and assessors to deliver the training and assessment;

-educational and support services to meet the needs of the learner cohort/s undertaking the training and assessment;

-learning resources to enable learners to meet the requirements for each unit of competency, and which are accessible to the learner regardless of location or mode of delivery; and

-facilities, whether physical or virtual, and equipment to accommodate and support the number of learners undertaking the training and assessment.

Course Trainer/s and Assessors

Rose Training Australia’s training and assessment is delivered ONLY by persons who have:

-vocational competencies at least to the level being delivered and assessed;

-current industry skills directly relevant to the training and assessment being provided

-current knowledge and skills in vocational training and learning that informs their training and assessment.

-current knowledge and skills in VET and ongoing professional development in VET

-certification as prescribed in the Standards for Registered Training Organisations (RTOs) 2015

Additionally, industry experts may also be involved in the assessment judgement, working alongside the trainer and/or assessor to conduct the assessment.

Blended Learning Model

Rose Training Australia uses a blended learning model, which may include you participating in:

-training provided in the classroom by our trainers

-workshops conducted by our trainers

-supported learning where you access resources and support provided on the Rose Training Australia Online student Portal

-training and assessment conducted by our trainers

The Training and Assessment Process

Welcome and Course Trainer/s Introduction

Once your enrolment is complete you will be assigned  to a trainer or team who will contact you to introduce themselves and get you started on your studies. They will:

-explain that they are your trainers and that they will be able to assist you with any queries you have and will have weekly contact with you.

-explain that for the duration of the course they will be assisting you to complete the theory aspect of you training and assist with any questions or issues you might encounter.

-let you know their contact information and how to contact them (chat, mobile number, email/text messages)

-explain that you will receive weekly study support sessions to assist with your theory assessments and discuss your progression, this is a requirement for the course.

-agree on the best day/time to schedule your weekly study support session.

-ask some questions to get to know you such as:

–have you participated in any form of studies recently and if so what the course was?

–are you currently working at all?

–do you have reliable access to the internet and if not, discuss what other avenues can you use to access the Internet – e.g. Library, Campus Job Services Australia etc.

–Confirm with student they have received login details for Student Portal.

-discuss classes and confirm your availability for the next scheduled class (or arrange an individual meeting if required).

-Give you the opportunity to ask any questions

Training Resources – Student Portal

The Student Portal is where you will find all the resources and materials you will need to enable you to complete your assessment and units of study.

It is also where you will be able to ‘chat’ to your trainer/s.

You will receive and email with your password to access the Student Portal as well as a user guide to help you navigate your way around.

Study Support Sessions

When you receive contact from your trainer/s, you will agree on the best time to schedule your support session.

Your trainer/s will contact you at the agreed time either by phone, Skype, face-to-face or chat. You can also contact your trainer/s via phone, email or chat at any other time that you need assistance.

During your session your trainer/s will be able to help you with any questions you may have regarding the course materials or assessments. They will assess your progress and let you know how you are progressing in line with your agreed timeframe as outlined at enrolment (Course Fees and Enrolment Agreement).

These sessions are an important part of your training and you are required to take part as a condition of your enrolment.

If you are not able to attend a scheduled study support session please let your trainer/s know in advance.

Undertake Assessments

Assessment is the process of collecting evidence and making judgements as to whether competency has been achieved by each Student against the required performance criteria of a unit.

Assessment for each Learning Unit involves the use of a range of assessment methods, enabling the collection of evidence on which to assess whether a Student can perform competently and/or demonstrate the application of required knowledge after the given period of training.

To be awarded a qualification, you must satisfactorily complete all Assessments for all Units that are a mandatory part of that course.

You will be provided with full details of the assessment requirements and the process that will be used. You will be given sufficient time to enable you to prepare for and properly complete for the assessment.

Assessments must be completed within the agreed timeframe to ensure that you are progressing towards the completion of your qualification in a timely manner.

Assessment Methods

Assessment methods may be selected from the following range:

-Observation: Observation of someone performing a task or producing a product in accordance with a standardised performance criteria checklist benchmarked against the endorsed national industry standards. Observation is referred to as the act of gathering ‘direct’ evidence.

-Practical exercise (project) or task: The participant undertakes a task or exercise that demonstrates competency performed against the specified criteria, e.g. risk assessment or safety audit.

-Simulation/Role Play/Case Study: Simulations of workplace activities to gauge performance, e.g. emergency response.

-Knowledge Based Tests (written and/or oral questioning): Should be weighted at no more than 50% of the total assessment – for checking underpinning knowledge, problem solving and ability to identify similar situations for successful skills transfer and application. This method supplements other methods of assessment and is used to supplement more creditable work-task performance assessment methods.

-Portfolio: Provision of a collection of evidence and samples that prove competence against the specified criteria. This is particularly useful in a skills recognition process.

-Report: Used on or off the job to provide evidence of understanding in a particular context. Reports should be combined with oral or written questioning to validate understanding and authenticity of each participant’s work.

Submit Assessments

Students are encouraged to have their assessments completed and submitted in-line with the dates discussed and agreed upon at enrolment.

-In each unit/stage/cluster the student will complete a number of items of assessment that will be used to assess their level of achievement in this particular subject.

–In some cases, assessment items may need to be submitted in varying formats or file types (for example Word.doc, Video, MP3 format, Photos etc.), these can be attached and uploaded through the submission facility.

–Assessment submissions have been limited to 3 attempts per assessment, if your initial submission is deemed as incomplete or not yet satisfactory it will be returned to you along with your Assessment Feedback Form that outlines any areas that need further attention. If a student is not yet satisfactory in any learning outcome within the unit after 3 submissions a meeting will be arranged to discuss strategies to help you achieve competence in the areas identified.

–Hard Copy Assessments should be posted to Suite 17C/455 Brunswick St, Fortitude Valley QLD 4006, for the attention of your trainer or handed directly to your trainer. Students are required to obtain a receipt of postage from their preferred courier/postal service as proof of postage in case the item is not received. It is the student’s responsibility to create and keep a scan/photocopy of all assessments prior to submission.

Student Assessment Submission Forms

All assessments will need to be submitted using our Online Student Portal submission facility. This can be found at www.rosetrainingonline.com.au

For any hard copy assessments – a cover-sheet will be located at the back of the assessment workbook or an online cover sheet can be submitted.

For soft copy assessments submitted through the online submission facility (rosetrainingonline.com.au) a mandatory assessment cover-sheet will be completed during the submission process.

Assessment items submitted without a cover sheet which includes a student declaration will not be marked by an assessor until a:

-cover sheet is provided, this is provided online in the form of a Student Declaration.

-Students are responsible for ensuring they complete all sections of the Student Assessment Submission Form ensuring that they have signed and dated the Student Declaration.

-Where multiple files / assessment pieces exist, the student will need to ensure that each assessment item being submitted is listed within or attached to a signed and dated cover sheet.

-To safeguard against accidental loss of assignments, it is recommended that Students keep a copy of each assignment either soft copy (on computer) or a hard copy. In the event of loss occurring, the Student will be required to submit a new copy of the assignment concerned.

Cheating and Plagiarism – Student Declaration

Cheating is an attempt to benefit from another person’s work in order to achieve an outcome, for which the student has not produced the required work. Plagiarism is taking another person’s work/idea and representing it as the student’s own. This may result from deliberate and intentional copying of information.

Plagiarism may also be accidental and arise from a lack of knowledge or awareness. Sources which can be used for plagiarism include social media, books, magazines, TV, radio, newspapers, internet sites, photos, recordings, etc.

Cheating and plagiarism in any form is unacceptable and will be treated as an extremely serious matter. We have a duty to ensure that all participants in training courses understand what constitutes cheating and plagiarism, and to minimise the opportunity for this to happen

If you are found to have breached the cheating and plagiarism policy, you will be advised and provided with an opportunity to respond. You also may be asked to resubmit your work. Depending on the severity of the breach you may receive an automatic fail for that task/unit/course as relevant and may also be requested to leave the course.

Assessment Feedback

When you submit an assessment for the first time you will be sent confirmation that it has been received as well as a link to complete and Assessment Feedback Form.

As part of our best practice and continuous improvement program we would appreciate your feedback in relation to the assessment you have just submitted. Providing regular feedback ensures that we can consistently work towards improving our services and that your needs are met.

Results of Assessment

We aim to have you receive the results of your assessment with 21 days of your submission.

The possible results are:

-Satisfactory (S) – you have met the requirements of the assessment

-Not Yet Satisfactory (NYC) – you have not met the requirements of the assessment and will be asked to review and resubmit your assessment. You will be allowed 3 attempts per assessment to receive a satisfactory result.

-Fail – you have not met the requirements of the assessment within the allowed attempts or timeframe

You will be sent a Student Assessment Feedback and/or a Marking Checklist Form with information on the results of your assessment.

 Resubmission

Where additional evidence is required before your trainer can consider you as competent in an Assessment Task, you will be required to resubmit all or part of the assessment. This may include:

-Verbal questioning

-Proving additional information

-In instances where all or the majority of an assessment may need to be resubmitted you will be contacted directly by your trainer.

If you are required to provide any additional written information you will receive an Assessment Resubmission Request via email. This email will include your Assessment Feedback along with the questions that you will need to resubmit.

Appeals

If you are dissatisfied with a decision made in relation to an assessment item, you are required to notify your assessor in the first instance. Where appropriate your assessor may decide to re-assess your submission. You will receive an email with the results of the reassessment and notes from the assessor.

If you are still not satisfied you may formally lodge an appeal by contacting the administration team at admin@rosetraining.com.au and requesting an Assessment Appeal Form.

-You must lodge a completed Assessment Appeal Form within of 30 days of receiving your results.

-You will be notified of the outcome within four weeks of the appeal being submitted.

If you remain unsatisfied with the result of your formal appeal you will be provided with the option of activating an external appeals process.

The appeal will follow the same process as a complaint and will be investigated by the CEO. The student is required to notify the RTO if they wish to proceed with the external appeals process.

Grounds for Appeal

An application for appeal will only be considered if a student:

-claims disadvantage due to the assessor/trainer unreasonably altering assessment requirements that were specified in the outline

-claims disadvantage due to the assessment requirements specified by the assessor/trainer being unreasonably applied to him or her

-claims a disadvantage due to the assessor/trainer not providing an assessment outline

-believes that an error has occurred in the document/outline of the assessment task

-claims that there is a discrepancy between assessment tasks – practical observation and the formal assessment

Unit Completion

Once the final assessment for a unit/cluster has been graded, your Course Co-ordinators will review all of the assessments that form part of the unit/cluster and update the unit/cluster status accordingly (recording the completion date).

You will be sent an update to your Student Portal.

Student Progress

In order to complete your qualification within the approved timeframes and in line with the dates agreed at enrolment, you must meet progress requirements as set out in Rose Training Australia Student Progress and Intervention Policy.

Your progress will be continually monitored by your trainer/s and recorded in the learning management system.

In order to achieve satisfactory course progress, you need to demonstrate competency in at least 50% of the first unit of study within 4 weeks of commencement of your course. Your Course Co-ordinators will work with you to ensure that you achieve this.

You must also maintain satisfactory contact with your trainer/s, which means being available for your scheduled study support sessions.

If you do not meet the course progress requirements, or if your trainer/s is not able to contact you for a period of 4 successive weeks without prior notification you may be placed on an Intervention Strategy.

Intervention Strategy

Rose Training Australia have adopted a three-stage intervention strategy:

Stage 1 – Monitoring Progress – 4 Weeks from commencement

-If student does not demonstrate competency in at least 50% of the first unit of study or they cannot be contacted for 4 successive weeks they may be provided with STAGE 1 Warning letter

Stage 2 – Review of Progress – 4 Weeks from issuance of Stage 1 Warning Letter

-If sufficient progress is made (50%) or contact has been made with the student the intervention contract may be cancelled.

-If insufficient progress is made, or the student cannot be contacted after 8 successive weeks the Intervention strategy may proceed and a STAGE 2 Warning Action letter will be sent to the student.

Stage 3 – Ongoing Support – 4 Weeks from issuance of Stage 2 Warning Action Letter

-If sufficient progress is made (50%) or contact has been made with the student the intervention contract may be cancelled.

-If insufficient progress, or the student cannot be contacted after 12 successive weeks a letter may be sent to the student detailing the intention to cancel the students’ enrolment in the course in line with the Defer, Withdrawal or Cancellation Policy

-Students have 20 days to respond. If no contact is made the students enrolment may be cancelled.

-N.B. An extension can be put in place in certain cases (but only if the student has made contact with the RTO)

Issuance Policy

Rose Training Australia have strict controls in place to ensure that the correct procedure is followed when issuing and recognising students completion (or part thereof) of qualifications and the issuing of Certificates, Record of Results and Statements of Attainment.

Rose Training Australia issue their qualifications in line with the AQF certification Documentation and the AQF Issuance Policy.

Course Completion

Congratulations! You have made it to the end of your course!

Once you have completed all of the units/clusters in your qualification you will be issued with your Certificate and Record of Results.

-You will receive your Certificate/Record of Results within 30 days of the completion of your final unit/cluster.

-An electronic version of your Certificate/Record of Results will be emailed to you and the official Certificate/Record of Results will be posted to you.

If you withdraw from your course (or your enrolment is cancelled) before you have successfully completed all of the mandatory units/cluster, the course is considered incomplete and a qualification will NOT be issued. Instead you will be provided with a Statement of Attainment listing the units/cluster and their outcomes that you achieved up to the last day of your enrolment.

If you misplace your Certificate/Record of Results or Statement of Attainment you can request a replacement qualification which will incur a fee of $20.00.

Surveys

Student Survey

Rose Training Australia is committed to continually reviewing and improving the way we operate in order to achieve the best outcomes first and foremost for our students. One of the ways we achieve this is by asking that you complete a Feedback form as provided on the learning management system.

Below you will find a copy of Rose Training Australia’s latest ASQA and AQTF Audit results.

Summary of ASQA audit information

Organisation details:

Organisation’s legal name: Gary Anthony Rose
Trading name’s: Rose Training Australia
RTO number: 31939
CRICOS number: n/a

AUDIT TEAM
Lead auditor: Emma Betts
Auditor/s: Anthony Barkey
Technical Adviser/s: n/a

AUDIT DETAILS
Application number/s: 1058862
Audit number/s: 1006345
Audit reason 1: Application – renewal
Audit reason 2: n/a
Audit reason 3: n/a
Activity type: Site visit
Address of site/s visited: Level 1, 345 Ann Street BRISBANE CITY QLD 4000 Date/s of audit: 16/09/2014
Organisation’s contact for audit: Gary Rose Principal / Chief Executive Officer admin@rosetraining.com.au 07 3038 3048
NVR standards audited Selected Standards for Continuing Registration: 15, 16, 17, 18, 20.2, 22.2, 22.3, 23.1, 24.1, 25

BACKGROUND
Gary Anthony Rose (T/A Rose Training Australia) has been operating as a registered training organisation since February 2009.

• There are no current partnering arrangements.
• The organisation has been operating from its current location for 12 months.  Delivery mode – face to face; some online delivery and limited delivery in the workplace. The organisation had previously been delivering offshore in Papua New Guinea but did not have current enrolments and RTO staff travelled offshore to conduct training and assessor.
• Clients are mainly off the street, general public students with a limited amount of corporate clients. The organisation has a small user choice contract (cleaning management) with very small enrolment numbers in cleaning operations.
• At the commencement of the audit, the organisation advised it wished to remove CPP20611 Certificate II in Cleaning Operations. Consequently, compliance was not considered for this qualification.

AUDIT FINDING FOLLOWING ANALYSIS OF RECTIFICATION EVIDENCE Audit finding following analysis of additional evidence provided on 07/09/2014: Compliant

AUDIT FINDING BY STANDARD

Standard	Original finding	Finding following rectification
SNR 15	Not compliant	Compliant
SNR 16	Not audited	n/a
SNR 17	Not audited	n/a
SNR 18	Not compliant	Compliant
SNR 21	Not audited	n/a
SNR 22	Not compliant	Compliant
SNR 23/AQF	Not audited	n/a
SNR 24	Compliant	n/a
SNR 25	Compliant	n/a

SNR 15 The NVR registered training organisation provides quality training and assessment across all of its operations, as follows:

15.1 The NVR registered training organisation collects, analyses, and acts on relevant data for continuous improvement of training and assessment. Original finding: Compliant Following rectification: n/a
15.2 Strategies for training and assessment meet the requirements of the relevant Training Package or VET accredited course and have been developed through effective consultation with industry.
Original finding: Not compliant Following rectification: Compliant
Reasons for finding of non-compliance: CHC42608 Certificate IV in Celebrancy
 The organisation’s assessment strategy for this qualification included simulated assessment tasks for the elective unit SIFFNL009A Plan and conduct a funeral ceremony. This unit does not allow for assessment of its practical aspects in a simulated environment. Discussions with the organisation determined the organisation would seek to amend its strategy to replace this unit. Prior to receipt of the audit of the audit report the organisation provided written advice it had determined it would remove the unit SIFFNL009A from its strategy for training and assessment and replace it with the unit BSBCMM401A Make a presentation. NOTE: Prior to receipt of the audit report the organisation provided an amended strategy for training and assessment that addressed all reported non-compliances. Consequently, no further evidence is required.
15.3 Staff, facilities, equipment and training and assessment materials used by the NVR registered training organisation are consistent with the requirements of the Training Package or VET accredited course and the NVR registered training organisation’s own training and assessment strategies and are developed through effective consultation with industry.
Original finding: Not audited Following rectification: Compliant
Reasons for finding of non-compliance:  The organisation provided advice prior to receipt of the audit report that it was replacing delivery of SIFFNL009A Plan and conduct a funeral ceremony with BSBCMM401A Make a presentation. Consequently, evidence was not sighted at audit the organisation has access to the necessary training resources to deliver the replacement unit of competency.  The organisation was identified as having non-compliances with SNRs 15.2 and 15.5. As a consequence, the organisation has not demonstrated compliance with the requirements of this Standard. NOTE: Prior to receipt of the audit report, the organisation provided training resources for BSBCMM401A, and evidence to rectify non-compliances identified in SNRs 15.2 and 15.5. Consequently, no further evidence is required.
15.4 Training and assessment is delivered by trainers and assessors who: (a) have the necessary training and assessment competencies as determined by the National Skills Standards Council or its successors; and Australian Skills Quality Authority Continuing registration audit report – Gary Anthony Rose Page 5 of 10 (b) have the relevant vocational competencies at least to the level being delivered or assessed; and (c) can demonstrate current industry skills directly relevant to the training/assessment being undertaken; and (d) continue to develop their vocational education and training (VET) knowledge and skills as well as their industry currency and trainer/assessor competence. Original finding: Compliant Following rectification: n/a
15.5 Assessment including Recognition of Prior Learning (RPL): (a) meets the requirements of the relevant Training Package or VET accredited course; and (b) is conducted in accordance with the principles of assessment and the rules of evidence; and (c) meets workplace and, where relevant, regulatory requirements; and (d) is systematically validated.
Original finding: Not compliant Following rectification: Compliant
Reasons for finding of non-compliance: CHC42608 Certificate IV in Celebrancy SIFFNL009A Plan and conduct a funeral ceremony  Analysis of the tools provided for the above listed unit identified that whilst all unit requirements had been addressed, all practical assessment had been designed for the simulated environment via role plays and scenarios. The critical aspects of evidence and context of assessment requirements did not allow for assessment to occur in the simulated environment. The review identified that these unit requirements were such that it was prohibitive of assessment for anyone not engaged in active work in the funeral services industry. NOTE: Prior to receipt of the audit report, the organisation provided an amended strategy for training and assessment removing this unit from its delivery and assessment package and replacing it with BSBCMM401A Make a presentation. The organisation also provided assessment tools and a mapping matrix that had been contextualised to assess this unit in a funeral and wedding ceremony context. The evidence provided rectified all identified non-compliances. Consequently, no further evidence is required.

SNR 16 The NVR registered training organisation adheres to principles of access and equity and maximises outcome for its clients, as follows:
16.1 The NVR registered training organisation establishes the needs of clients, and delivers services to meet these needs. Original finding: Compliant Following rectification: n/a
16.2 The NVR registered training organisation continuously improves client services by collecting, analysing and acting on relevant data. Original finding: Compliant Following rectification: n/a
16.3 Before clients enrol or enter into an agreement, the NVR registered training organisation informs them about the training, assessment and support services to be provided, and about their rights and obligations. Compliant Following rectification: n/a
16.4 Employers and other parties who contribute to each learner’s training and assessment are engaged in the development, delivery and monitoring of training and assessment. Original finding: Compliant Following rectification: n/a
16.5 Learners receive training, assessment and support services that meet their individual needs. Original finding: Compliant Following rectification: n/a
16.6 Learners have timely access to current and accurate records of their participation and progress. Original finding: Compliant Following rectification: n/a
16.7 The NVR registered training organisation provides appropriate mechanisms and services for learners to have complaints and appeals addressed efficiently and effectively. Original finding: Compliant Following rectification: n/a

SNR 17 Management systems are responsive to the needs of clients, staff and stakeholders, and the environment in which the NVR registered training organisation operates, as follows:

17.1 The NVR registered training organisation’s management of its operations ensures clients receive the services detailed in their agreement with the NVR registered training organisation. Original finding: Compliant Following rectification: n/a
17.2 The NVR registered training organisation uses a systematic and continuous improvement approach to the management of operations. Original finding: Compliant Following rectification: n/a
17.3 The NVR registered training organisation monitors training and/or assessment services provided on its behalf to ensure that it complies with all aspects of the VET Quality Framework. Original finding: Not audited Following rectification: n/a
17.4 The NVR registered training organisation manages records to ensure their accuracy and integrity. Original finding: Compliant Following rectification: n/a

SNR 18 The NVR registered training organisation has governance arrangements in place as follows:
18.1 The NVR registered training organisation’s Chief Executive must ensure that the NVR registered training organisation complies with the VET Quality Framework. This applies to all of the operations within the NVR registered training organisation’s scope of registration, as listed on the National Register. Original finding: Not compliant Following rectification: Compliant Reasons for finding of non-compliance:  The organisation was identified as being not compliant with SNRs 15.2, 15.3, 15.5, 20.2 and 22.2. As such, the Chief Executive had not ensured the NVR registered training organisation had complied with the VET Quality Framework. NOTE: Prior to receipt of the audit report, the organisation provided evidence to rectify all non-compliances. Consequently, no further evidence is required.
18.2 The NVR registered training organisation must also explicitly demonstrate how it ensures the decision making of senior management is informed by the experiences of its trainers and assessors. Original finding: Compliant Following rectification: n/a

SNR 19 Interactions with the National VET Regulator
19.1 The NVR registered training organisation must co-operate with the National VET Regulator: (a) in the conduct of audits and the monitoring of its operations; (b) by providing accurate and timely data relevant to measures of its performance; (c) by providing information about significant changes by its operations; (d) by providing information about significant changes to its ownership; and (e) in the retention, archiving, retrieval and transfer of records consistent with National VET Regulator’s requirements. Original finding: Not audited Following rectification: n/a

SNR 20 Compliance with legislation
20.1 The NVR registered training organisation must comply with relevant Commonwealth, State or Territory legislation and regulatory requirements relevant to its operations and its scope of registration. Original finding: Not audited Following rectification: n/a
20.2 The NVR registered training organisation must ensure that its staff and clients are fully informed of legislative and regulatory requirements that affect their duties or participation in vocational education and training. Original finding: Not compliant Following rectification: Compliant Reasons for finding of non-compliance:  Analysis of evidence provided for this Standard identified the organisation did not provide information to clients about the legislative and regulatory requirements that affect their participation in vocational education and training. NOTE: Prior to receipt of the audit report, the organisation provided evidence to rectify this non-compliance. Consequently, no further evidence is required.

SNR 21 Insurance
21.1 The NVR registered training organisation must hold public liability insurance throughout its registration period. Original finding: Not audited Following rectification: n/a

SNR 22 Financial management
22.1 The NVR registered training organisation must be able to demonstrate to the National VET Regulator, on request, that it is financially viable at all times during the period of its registration. Original finding: Not audited Following rectification: n/a
22.2 The NVR registered training organisation must provide the following fee information to each client: (a) the total amount of all fees including course fees, administration fees, materials fees and any other charges; (b) payment terms, including the timing and amount of fees to be paid and any nonrefundable deposit/administration fee; (c) the nature of the guarantee given by the NVR registered training organisation to complete the training and/or assessment once the student has commenced study in their chosen qualification or course; (d) the fees and charges for additional services, including such items as issuance of a replacement qualification testamur and the options available to students who are deemed not yet competent on completion of training and assessment; and (e) the organisation’s refund policy. Original finding: Not compliant Following rectification: Compliant Reasons for finding of non-compliance:  The organisation advised at audit that it does not charge for replacement testamurs. However, the fee information provided did not clearly articulate this. Further discussion with the organisation also identified that it was reconsidering this position. NOTE: Prior to receipt of the audit report, the organisation provided evidence to rectify this non-compliance. Consequently, no further evidence is required. 22.3 Where the NVR registered training organisation collects student fees in advance it must ensure it complies with one of the following acceptable options: (a) (Option 1) the NVR registered training organisation is administered by a State, Territory or Commonwealth government agency; (b) (Option 2) the NVR registered training organisation holds current membership of an approved Tuition Assurance Scheme; (c) (Option 3) the NVR registered training organisation may accept payment of no more than $1000 from each individual student prior to the commencement of the course. Following course commencement, the NVR registered training organisation may require payment of additional fees in advance from the student but only such that at any given time, the total amount required to be paid which is attributable to tuition or other services yet to be delivered to the student does not exceed $1,500; (d) (Option 4) the NVR registered training organisation holds an unconditional financial guarantee from a bank operating in Australia for no less than the full amount of funds held by the NVR registered training organisation which are prepayments from students (or future students) for tuition to be provided by the NVR registered training organisation to those students; or (e) (Option 5) the NVR registered training organisation has alternative fee protection measures of equal rigour approved by the National VET Regulator. Original finding: Compliant Following rectification: n/a

SNR 23 Certification, issuing and recognition of qualifications & statements of attainment
23.1 The NVR registered training organisation must issue to persons whom it has assessed as competent in accordance with the requirements of the Training Package or VET accredited course, a VET qualification or VET statement of attainment (as appropriate) that: (a) meets the Australian Qualifications Framework (AQF) requirements; (b) identifies the NVR registered training organisation by its national provider number from the National Register and (c) includes the NRT logo in accordance with its current conditions of use. Original finding: Compliant Following rectification: n/a
23.2 The NVR registered training organisation must recognise the AQF and VET qualifications and VET statements of attainment issued by any other RTO. Original finding: Not audited Following rectification: n/a
23.3 The NVR registered training organisation must retain client records of attainment of units of competency and qualifications for a period of 30 years. Original finding: Not audited Following rectification: n/a
23.4 The NVR registered training organisation must provide returns of its client records of attainment of units of competency and VET qualifications to the National VET Regulator on a regular basis, as determined by the National VET Regulator. [no requirements currently exist] This element was not audited.
23.5 The NVR registered training organisation must meet the requirements for implementation of a national unique student identifier. [no requirements currently exist] This element was not audited. SNR 24 Accuracy and integrity of marketing
24.1 The NVR registered training organisation must ensure its marketing and advertising of AQF and VET qualifications to prospective clients is ethical, accurate and consistent with its scope of registration. Original finding: Compliant Following rectification: n/a Australian Skills Quality Authority Continuing registration audit report – Gary Anthony Rose Page 10 of 10
24.2 The NVR registered training organisation must use the NRT logo only in accordance with its conditions of use. Original finding: Not audited Following rectification: n/a S

NR 25 Transition to Training Packages/expiry of VET accredited courses
25.1 The NVR registered training organisation must manage the transition from superseded Training Packages within 12 months of their publication on the National Register so that it delivers only currently endorsed Training Packages. Original finding: Compliant Following rectification: n/a
25.2 The NVR registered training organisation must manage the transition from superseded VET accredited courses so that it delivers only currently endorsed Training Packages or currently VET accredited courses. Original finding: Not audited Following rectification: n/a

For a printer friendly version, click AQTF Audit Results.

Summary of AQTF audit information

As a Pre-qualified Supplier under the User Choice 2010 – 2015 program, Rose Training Australia is required to publish audit information in relation to it’s compliance with the Australian Quality Training Framework (AQTF).

The User Choice program provides public funding paid directly to Pre-qualified Suppliers for the delivery of accredited entry-level training to eligible Apprentices and Trainees.

The AQTF is the national set of standards which assures nationally consistent, high-quality training and assessment services for the clients ofAustralia’s vocational education and training system.

An AQTF audit reviews evidence of an organisations’ compliance with the requirements of the AQTF Essential Conditions and Standards of Initial/Continuing Registration to confirm that it is achieving quality training and assessment outcomes.  The process also identifies opportunities for improvement on these outcomes.

This information is published to assist apprentices, trainees and their employers to make informed decisions regarding their selection of a Pre-qualified Supplier for the delivery of training and assessment services.

Audit Date:	05 May 2011
Qualifications audited
Qualification code	Qualification name
TLI21209	Certificate II in Driving Operations
CHC42608	Certificate IV in Celebrancy
TAE40110	Certificate IV in Training and Assessment

Audit Outcome			Rectification
Was non-compliance identified?	If ‘Yes’, non-compliance type	Summary of non-compliance	Actions taken to rectify the non-compliance	Has the non-compliance been rectified?
Yes/No	Minor, Significant, Critical			Yes/No
Yes	Minor	TAEDEL402A Plan, Organise and facilitate learning in the workplace. The assessments did not fully address the performance criteria in that they did not identify the need to include other workplace personnel in the planning, organising or facilitation of workplace learning.	TAEDEL402A Plan, Organise and facilitate learning in the workplace. Rose Training Australia provided evidence of assessments that identify the needs to include other workplace personnel in the planning, organising or facilitation of workplace learning.	YESEvidence provided 05/05/2011

Explanatory notes:

Non-compliance with the AQTF means that requirements of the have not been met based on the evidence reviewed. Non-compliances are categorised as minor, significant or critical. For the purposes of the User Choice 2010 – 2015 program, only significant and Critical non-compliances need to be published

Minor:            No, or minor, adverse impact on learners with no serious breakdown of provision of quality training and assessment.

Significant:    Significant adverse impact on learners with insufficient focus on quality training and assessment outcomes.

Critical:          Critical adverse impact on learners with widespread or persistent dissatisfaction with services and outcomes.